Location Leader

Overview

Join to apply for the Location Leader role at Foundation Partners Group
.

Base pay range: $75,000.00/yr - $85,000.00/yr
. This range is provided by Foundation Partners Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry. Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families.

FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

We are currently seeking a highly talented Location Leader at Legacy Funeral and Cremation Care in La Mesa, CA
. The Location Leader is responsible for day-to-day operations, customer service standards, being a company ambassador to the community, the overall financial performance of the location, and Team Member development that creates, supports, and sustains a high-performance, innovative and family-centric culture.

• Builds and maintains a strong “brand” by building relationships in the community, staying innovative with social media, e.g., Facebook and Instagram, and aligning the individual brand with business segments
• Ensures every client family is presented with all service and merchandise options – Every Family, Every Option, Every Time, communicating the importance of a differentiated guest experience by clearly articulating the value of Share Life
• Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
• Maintains customer service standards as implemented for appropriate brand
• Leads facility management to include ensuring the fleet of vehicles and all areas of the building and grounds (landscaping, painting, and parking lot) are adequately maintained
• Leads and oversees all financial components, including vendor relationships, budgeting, accounts payable and receivable, labor management, daily sales outstanding (DSO), revenue, and EBITDA for the location
• Leads monthly and quarterly financial and business reviews with Team Members, drives revenue, sales, and business results
• Leads all disaster relief efforts in partnership with supervisor to ensure Team Members, client families, and building are safe and secure
• Partners with home office department leaders (marketing, finance, human resources, IT) by maintaining regular ongoing two-way communication
• Acts to improve market share through membership in community organizations and regular participation in community events as assigned
• Identifies potential acquisitions
• Carries out other assigned projects and duties
• Participates in weekly update calls with the supervisor to share and exchange resources and ensure goals are being met
• Oversees all Team Members participating in services, ensuring that each team member understands their role and professionally represents the location
• Leads and oversees all employee relations, staffing to meet business needs, onboarding and training, talent review and succession planning, coaching and development
• Leads all labor-management components for the location, including scheduling, labor margins, overtime, and timecards
• Oversees pre-need production, including budget management and staffing for pre-need sales
• Leads initial transfers of decedents, embalms, dresses, cosmetics, caskets, and prepares deceased on a needed basis per family instructions
• Completes tasks and details resulting from the arrangement conference
• Ensures proper paperwork, permits and certificates, are completed timely and in accordance with relevant laws and regulations
• Supervises and supports funeral services and post-service follow-up as needed, addresses family concerns…