Service Quality Connected Vehicle Team Manager
Merchantville, Camden County, New Jersey, 08109, USA
Listed on 2025-12-02
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Management
Operations Manager, Program / Project Manager
Service Quality Connected Vehicle Team Manager
Join to apply for the Service Quality Connected Vehicle Team Manager role at Subaru of America.
About SubaruLOVE. It's what makes Subaru, Subaru. As a leading auto brand in the US, we strive to be More Than a Car Company. Subaru is committed to innovation, safety, and sustainability, with a history dating back to 1953. Our culture emphasizes collaboration, diversity, and a shared passion for our products, fostering an inclusive environment where employees bring their unique perspectives.
SummaryThe Service Quality Connected Engineering department ensures rapid resolution of quality issues through collaboration with Subaru of America (SOA), Subaru Corporation (S ), Toyota Motor North America (TMNA), and suppliers. The Manager oversees investigation and resolution of infotainment and connected car quality issues for vehicles sold in North America, managing a team of specialists to troubleshoot and resolve complex issues related to Connected Vehicle Quality Software for InCar/Out Car and OTA.
MajorResponsibilities
- Ensure effective communication with management and technical teams, reporting progress and issues.
- Stay informed of industry trends, emerging technologies, and market changes to enhance investigative processes.
- Plan and organize retailer visits and quality meetings, including international trips.
- Coordinate with NASI and SOA teams for OTA software launches.
- Ability to manage multiple priorities and stay organized.
- Strong knowledge of head unit software, Data Communication Models (DCM), and connected services.
- Effective cross-cultural communication skills.
- Strong problem-solving skills.
- Proficiency with Microsoft Office.
- Experience leading teams.
- Ability to interact with Japanese counterparts and adapt to Japanese business practices.
- Understanding of Subaru's quality resolution and development processes.
- Experience managing software development processes.
- Active Driver's License for vehicle testing.
Bachelor's degree and 6-8 years of relevant experience; relevant experience can substitute for degree.
Work Environment- Hybrid role:
Remote work 2 days/week after onboarding. - Travel required:
10%. - Physical demands include lifting up to 20 lbs.
- Work settings include office and remote environments, with prolonged sitting.
Base salary range: $92,100 - $130,000/year, determined by skills and experience. Subaru offers comprehensive benefits including health plans, 401K matching, paid time off, tuition reimbursement, vehicle discounts, and more.
Additional Information- Seniority level:
Not applicable. - Employment type:
Full-time. - Job function:
Management and Manufacturing. - Industry: Motor Vehicle Manufacturing.
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