Remote Call Center Supervisor
Remote / Online - Candidates ideally in
Columbia, Richland County, South Carolina, 29228, USA
Listed on 2025-12-01
Columbia, Richland County, South Carolina, 29228, USA
Listing for:
TechOp Solutions International, Inc.
Remote/Work from Home
position Listed on 2025-12-01
Job specializations:
-
Management
Job Description & How to Apply Below
Overview
Tech Op Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client.
Remote position, but candidate must reside in the Columbia, SC metropolitan area
Responsibilities- Participate in efforts to improve overall performance
- Supervise and manage overall contact center operations
- Workforce Management and schedule management
- Quality assurance
- Performance management
- Reinforce training and coaching contact center agents
- Direct customer support, when needed
- Engage with client and respond to Government requests
- Other duties, as assigned
- HS diploma (or equivalent) is required
- 4 years of contact center experience
- 2 years of contact center supervisor experience
- Must be able to obtain and maintain government agency suitability requirements as a condition of employment
- A reliable, hard-wired internet connection is required
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