Vice President, Chief Information Security Officer

Introduction

KLDiscovery offers a fantastic opportunity to use your talents to make a meaningful impact in a fast‑paced, growing technology and services organization! KLDiscovery is a global leader in eDiscovery, compliance, and data management solutions, empowering law firms, corporations, and government agencies to tackle their most complex legal and regulatory challenges.

We are looking for a Vice President, Chief Information Security Officer to join our team who is passionate about our mission and brings initiative, authenticity, and collaborative spirit to everything they do. If you’re fueled by innovation and committed to delivering exceptional results, KLDiscovery is the perfect place to grow your career.

Remote, work from home opportunity.

The Vice President, Chief Information Security Officer provides strategic and operational direction to the organization to ensure the attainment of business objectives. Ensure that all revenue and profit goals are met. Revise objectives and policies in response to changes in internal and external conditions. Coordinate operations between divisions and departments. Establish responsibilities and procedures for attaining objectives. Establish strategies and objectives, coordinating with all organizational goals and standards.

Responsible for financial performance and attainment of profit goals.

• Development of policies and standards aimed at minimizing costs related to acquisition, implementation, and operation of IT systems across business units. This includes the management of vendor relationships and ensuring this is leveraged across business units.
• Manage and develop key performance indicators to assure customer satisfaction and operational performance; manage problem escalation and communication with senior management and customers where appropriate.
• Ensure software and hardware license compliance through documented, established process.
• Coordinate gap analysis to identify training needs for department. Define requirements and ensure compliance for next level of advancement. Direct, coach, and mentor management staff in performance management skills. Build a department that optimizes senior talent, while promoting the growth of junior talent. Performance Management including collecting data on regular basis, organize and create annual reviews, provide regular coaching of individuals.
  
  Manage the timeliness of reviews for the department.
• Provide daily operational direction and oversight in meeting committed service level agreements (SLAs). Maintain and improve operational policies and procedures.
• Provide quarterly updates to the BoD and Senior Level Management.
• Travel as necessary for internal needs as well as client requested audits.

• Bachelor's degree in technology-related field or equivalent work experience.
• 15+ years’ experience;
  Ten to Thirteen years management. This experience should include:
• Management of production data centers and external customer SLA support
• Demonstrated success in providing best practice process and support implementation
• Proven track record and managing teams of 20 or more people
• Demonstrated knowledge of global telecommunications
• Demonstrated quality control implementation experience
• Demonstrated success in change management
• Extensive experience with the build out, growth, management, and support of high‑volume Data Centers
• Fiscal responsibility, including creating and managing to a budget
• Demonstrated ability to create a vision for IT Operations focused on IT Service Management and ITIL
• Demonstrated success in defining, tracking, and communicating internal and business focused metrics
• Demonstrated success in defining and implementing a global IT shared services model
• Coaching, developing, and mentoring direct reports and ensure processes are in place to develop the future leaders of the IT organization

• Must be able to synthesize large amounts of data/concepts effectively into understandable terms both written and oral
• Must be capable of communicating with Sr. Level Management both verbally and in written communications
• Must be adaptive with varied skill…