Care Team Manager

McClarrons is an independent insurance brokerage with our head office in Malton, North Yorkshire, a number of remote workers across the country and another office in Hull. We specialise in a number of niche sectors, one of which is Care & Social Welfare, with clients and team members up and down the country. We also have an in‑house Claims Team who provide invaluable support to our clients when they need it most.

At McClarrons, we pride ourselves on our culture, values and ambition, working collaboratively and determinedly to do right by our clients. We are always looking for the next opportunity to develop and grow our ever‑evolving and expanding team and company.

You can be part of McClarrons’ dynamic, sociable team who work hard for our clients and support one another in meeting their own and company objectives. With an emphasis on client service, technical insurance advice and teamwork, you can develop your expertise in a client‑focused and supportive environment. Now is an exciting time to join McClarrons as we accelerate our growth and take on new and exciting opportunities with partners and insurers.

The role has responsibility for supporting the Head of Care & Social Welfare in effectively managing the Client Advisors within the Care Team in order to generate revenue and develop the profitability of the business whilst ensuring adherence to compliance and FCA regulation.

The Care Team Manager will support the Head of Care & Social Welfare in ensuring quality service and advice is provided to clients of the Care Team, who will assess client’s insurance needs and find suitable insurance policies and solutions in line with FCA and Company guidelines.

• Support the Head of Care & Social Welfare in developing and implementing the commercial strategy for maintaining and growing this area of the business including, but not limited to –
• Maintaining focus on department sales objectives across the team supported by the sales management process.
• Innovate and develop strategies, solutions and efficiencies within the Care Team to improve our client journey, teams’ technical expertise and our ways of working, including those that could be adopted company wide.
• Through effective management techniques, identify the skills, abilities and personal attributes of each employee and ensure they are used to the best possible effect within the organisation.
• Take responsibility for management of team training and support development of team technical knowledge in line with objective requirements.
• Where required support recruitment of new employees in accordance with company procedure and plan effective and compliant inductions into the business.
• Implement & maintain department motivational and cultural
• Manage, lead and motivate the team through constructive feedback, promote general team spirit and maintain morale.
• Where appropriate, take responsibility for undertaking HR processes in line with the employee policies and procedures including disciplinary, absence and performance
• Monitor and review the team’s performance and their compliance of FCA regulation when dealing with clients, by following the company’s procedures for monitoring and supervision (file checks etc).
• Follow and embed Company Core Values within the team, empowering them to carry out behaviours and make decisions that align with these.
• Support the Head of Care & Social Welfare in overseeing team performance and behaviours, ensuring –
  • Balanced distribution of workloads across team members.
  • Accuracy, efficiency and professionalism when dealing with both clients and insurers.
  • Timely management of new and existing business opportunities.
  • Appropriate presentation to insurers to secure the most appropriate cover.
  • Confident presentation of recommendations and cover to the client.
  • Effective management of renewal activity and mid‑term adjustments.
  • Bad debt queries are dealt with efficiently and in line with company procedure.
  • Carry out all business activity compliantly with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice.
  • Handle any complaints in accordance with regulation, the Company’s Conduct Policy and Guide…