Director, Premier Client Acquisition and Support

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$1.00/yr - $2.00/yr

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CWB - Combined Insurance, a Chubb Company, is seeking a Director, Chubb Workplace Benefits Premier Client Acquisition and Support for operations to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

The role of Director, Premier Client Acquisition and Support, involves owning the premier client experience and providing strategic and operational leadership for a technical team responsible for implementing solutions for customers with 5,000+ lives or high complexity levels. This includes providing enrollment support to field partners, customers, brokers, enrollment firms, and technology vendors. The role requires developing creative, customized solutions to meet the unique needs of complex large customers, ensuring client retention, and identifying growth opportunities.

The Director will interact and collaborate across operations and sales to ensure a differentiated customer experience for new clients in the premier group of business, maintaining strong relationships with brokers, customers, and vendors

Effective collaboration with various functional areas including Underwriting, Operations, and Enrollment Solutions as necessary to ensure the best possible delivery and consistency for Chubb Workplace Benefits clients, brokers, and field sales partners. The Director will also lead a team of Sr. Implementation Managers in achieving these objectives.

• Effectively collaborate with executive management and senior leadership teams to develop a strategic framework and standard operating procedures and key timelines for large case development that is efficient, repeatable, and scalable
• With self and team, execute tactical plans to maximize growth in large case opportunities through collaboration and planning with a focus of meeting the client’s needs while achieving participation and persistency goals that support profitability targets
• Participate and support sales organization presentations for prospective and existing brokers and clients that leads to a successful acquisition, enrollment, retention, and cross sell opportunities
• Champion existing value proposition to brokers and clients alike, both new and existing
• Build and maintain strong partnerships with agents and their leaders in pursuit of large case success
• Successfully engage home office and field sales partnerships, working in collaboration with other Combined departments (Underwriting, Operations, Enrollment Solutions, Marketing) and CWB to maximize sales opportunities
• Provide excellent leadership and guidance to direct reports and field partners in the acquiring and maintaining large case clients
• Using data and workloads, develop capacity models that provide realistic personnel need forecasts while identifying championing enhancements to processes, systems, and procedures
• Ensure that discretionary acquisition and retention costs remain within acceptable margins
• Provide insights to sales leadership to assist in their forecasting efforts as well as reporting activities and key metrics at an account and summary level
• Performance of other roles and responsibilities as assigned

• Ability to think strategically and act proactively
• Ability to travel driven by the needs of the business and in agreement with leadership directives up to 20%
• Demonstrated leadership skills and visionary skills
• Highly developed interpersonal skills with the ability to communicate effectively at all levels of…