Sr. Director, Diagnostics Lab Operations

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results.

By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit  and  . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit

We are seeking an accomplished and operationally rigorous Sr. Director, Lab Operations to lead the management and growth of our diagnostics and laboratory network across North America. This leader will be accountable for ensuring best-in‑class quality, regulatory compliance, operational excellence, and scalability across both internal Hims & Hers labs and strategic third‑party lab partners.

The ideal candidate is a seasoned lab operations executive who has successfully led multi‑site lab operations in a high‑growth diagnostics or clinical testing environment. You bring deep expertise in operational performance management, workforce leadership, vendor oversight, and regulatory compliance. You know how to build a world‑class lab culture rooted in quality, reliability, and innovation — while driving measurable improvements in efficiency, throughput, and turnaround times.

• Lead and oversee all lab operations across multiple sites in North America, ensuring consistent excellence in quality, accuracy, efficiency, and compliance.

• Develop and execute the operational strategy for Hims & Hers’ internal and partner lab network, focused on scalability, standardization, and continuous improvement.

• Own operational performance metrics including turnaround time (TAT), cost per test, quality KPIs, and overall customer and patient satisfaction.

• Build and lead a high‑performing lab operations team
  , including lab directors, managers, and technical staff — fostering a culture of accountability, continuous learning, and compliance.

• Drive quality and regulatory excellence by ensuring full adherence to CLIA, CAP, and all applicable federal and state regulatory requirements.

• Partner with third‑party lab vendors to manage performance, negotiate service agreements, and ensure alignment with Hims & Hers’ quality and efficiency standards.

• Collaborate cross‑functionally with clinical, logistics, product, and finance teams to ensure end‑to‑end operational alignment and seamless execution.

• Implement process optimization and automation initiatives to enhance efficiency, reduce errors, and scale operational capacity as the diagnostics business grows.

• Oversee capacity planning and site readiness for future lab expansion or consolidation opportunities across geographies.

• Serve as a key voice in diagnostics leadership
  , contributing to strategic decisions about network design, lab footprint, and long‑term operational capability building.

• 12+ years of experience in diagnostics or clinical laboratory operations, with at least 5 years in a senior multi‑site leadership role.

• Proven success managing operations across5 or more labs within the U.S.; international experience is a plus.

• Deep knowledge of CLIA, CAP, FDA, and state regulatory requirements, with a track record of successfully passing audits and inspections.

• Experience establishing and scaling operational processes, KPIs, and governance frameworks across a distributed lab network.

• Demonstrated ability to hire, develop, and retain top lab operations and technical talent.

• Experience managing relationships with external diagnostic or reference labs, including performance management and quality oversight.

• Strong analytical mindset and operational discipline; experience leveraging data for performance improvement and capacity planning.

• Exceptional…