Senior Recruitment Specialist

Operations Manager – Customer Success & Strategic Support (Pupil Transportation)

Location: Remote

Salary: $67,500–$70,500 per year

• Health insurance
• PTO (120 hours accrued per year starting)
• 13 paid company‑wide holidays. You may occasionally be required to work on some standard paid holidays; if so, you will be compensated by being able to take a day off at a later time.
• 401k plan
• Annual $250 stipend to support home office needs
• Competitive salary, commensurate with experience
• Inclusive, caring, values‑driven environment
• Make a critical difference for children, families, and educators

Weekly

Hours:

40–55 hours per week

Preferred

Schedule:

Approximately 9:00 am–5:30 pm Central Time; shift hours may vary from 6:00 am Eastern to 6:00 pm Pacific.

You will provide high‑level leadership across our operations department. The role carries responsibility for ensuring results in routing, dispatch, and customer success where assigned. This hands‑on leadership requires operational expertise, customer‑facing strength, and flexibility to step into high‑need areas.

• A strong leader who is confident giving direction and setting expectations, even without direct reports.
• Flexible and adaptable, thriving when priorities shift daily.
• Customer‑focused, with strong relationship‑building skills that restore confidence after service issues.
• Ambitious and eager to grow, open to taking on increasing responsibilities.
• Calm under pressure, detail‑oriented, and driven to deliver results.
• Tech‑savvy and comfortable navigating multiple online platforms.
• Energetic, enthusiastic connector who earns genuine trust quickly.
• Models company core values and holds others accountable; builds community across functional teams.
• Travel required annually at minimum, may be more for training and key partner meetings.

• Work closely with the Director of Operations to analyze data and develop a weekly action plan to achieve ambitious goals (fulfillment rate, on‑time arrivals, district and driver satisfaction, etc.).
• Step into regions as needed to provide manager‑level leadership when a manager is out, workload is high, or extra support is required.
• Provide direction, feedback, and accountability to assistants, coordinators, and specialists to ensure goals are met and customers are satisfied.
• Lead escalations during on‑call shifts with districts, guardians, or drivers, ensuring concerns are addressed promptly.
• Support routing and change requests when needed, ensuring new and existing student rides are implemented smoothly.
• Collaborate with other managers and the Director of Operations on strategic initiatives and process improvements.
• Support recruitment, screening, onboarding, and training of new Operations team members.
• Model calm, solutions‑oriented leadership and coach staff through conflict resolution.
• Serve as a member of Operations Leadership Team, contributing to department‑wide strategic plans and decision making, including critical budget and forecasting decisions/strategy.

• At least 5 years of relevant experience; 3–5 years of leadership or management experience in ops, logistics, etc.
• Bachelor’s degree or higher in a relevant field.
• Strong written and verbal communication skills.
• Proficiency with online platforms, data tracking, and remote team tools.
• Demonstrated ability to provide feedback and coaching across levels.
• Have a working computer with a camera and microphone.
• Have a reliable internet connection.
• Exhibits all competencies up to Manager level on Core Competencies.
• Ability to travel up to 30% of the time.

• Master's degree in a relevant field.
• Strong knowledge of pupil transportation industry processes and regulations.
• High level routing and dispatching experience.
• Experience in customer service or account management.
• 2+ years of full‑time remote work experience.

Negotiable within 2 weeks of offer.

At Buckled In, we eliminate transportation as a barrier to children’s success. We mobilize outstanding adults who want to have a positive impact on children. Our drivers transport many school‑age students experiencing homelessness, foster care, mental or emotional special needs, or other circumstances that make traditional yellow school buses a poor transportation option.

• Excellence Everywhere: We don’t settle—we set the standard.
• Driven to Learn: Curious, open‑minded, and always improving.
• Trust is Everything: We earn trust through consistency, respect, and follow‑through.