Manager, Fraud Investigations - Crypto

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$99,200.00/yr - $/yr

Employee Applicant Privacy Notice.

Who we are:

Shape a brighter financial future with us. We’re a next‑generation financial services company and national bank that uses innovative, mobile‑first technology to help our millions of members reach their goals. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, guided by our core values.

We are seeking a talented and self‑motivated Manager to lead our Fraud Investigations team. This Manager will work closely with other fraud leadership to facilitate operational excellence.

• Manage a team of investigators to ensure determinations are appropriate, fully supported and clearly documented, for fraud cases.
• Provide ongoing mentoring, coaching, and counseling to investigators to drive production and quality goal achievement.
• Work closely with investigators to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership.
• Collaborate with senior management on ongoing projects to further enhance process improvements.
• Lead and coach Fraud Investigators on productivity while driving accountability and efficacy.
• Develop and implement SOPs for new processes.

• 5-8 years of fraud leadership experience.
• Ability to implement and iterate on Fraud Investigation SOPs, identify and incorporate automation tools to enhance investigators’ efficacy and efficiency, and drive accountability.
• Subject matter expert for Fraud Prevention and Investigation specifically for cryptocurrency.
• Demonstrated ability to lead several teams.
• Knowledge of banking compliance trends, rules, and regulations.
• Excellent organizational skills.
• Excellent written, verbal, and presentation skills.
• Analytical and problem‑solving skills.

• Experience in managing multiple fraud teams.
• A CFE or similar industry designation.

The base pay range for this role is listed above. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at So Fi page.

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants:
Notice of Employee Rights. SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.