Director, Customer Business Unit

Director, Customer Business Unit

Date: Oct 1, 2025

Location: Remote Employee US, CA, US

The Global Business Unit Director is responsible to manage a team of multiple global program managers, Customer Focus Team leads, or a group of customers sub‑division, or a significant or strategic account rapidly growing in the AI space. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair or design services.

The Director is responsible to manage the overall relationship with a group of customers including, but not limited to, the following responsibilities:

• Contract and commercial management
• Account profitability and financial performance
• Overall Customer Satisfaction
• Developing and executing Account Plans for growth
• Pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT)
• Identifying customer needs and expectations and opportunities for growth
• Supporting Sales and Business Development for new and competitive business quotes
• Coordination of new program introductions and product transfers between sites

• Relevant experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership.
• Working knowledge of EMS/JDM/ODM business engagement models.
• Experience in working with contemporary supply chain management principles, practices and buying behaviors.
• Demonstrated ability to achieve financial performance objectives in both revenue and profit.
• Comfort with key operational and financial metrics; with a track record of always knowing your numbers.
• Significant experience with information and management systems—not just planning them but implementing and adapting them to be meaningful in achieving superior results in complex operations.
• Five years experience in Account Management, Business Development related roles with a proven track record.
• Able to successfully mentor and motivate a geographically dispersed and culturally diverse organization in a fast‑paced, demanding, volatile business environment.
• Strategic thinking combined with a capability to deep‑dive day to day tactical operational issues as required. Ability to think quickly, learn rapidly and make fast decisions.
• Strong analytical skills with the ability to challenge and make decisions based on limited data.
• Ability to manage complexity across multiple organizations and product lines.
• Hardware manufacturing, preferably with EMS background. Multi‑Geo Site Ops and P&L Responsibility is a plus.
• Hardware Procurement, OEM experience is preferred.

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, etc.) are frequently required.
• Frequent overnight travel may be required.
• Duties of this position may require working very long hours for months at a time.

• Twelve plus years of relevant experience.

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. MBA is preferred.
• Educational requirements may vary by geography.

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: ,000 USD/year.

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age,…