Head of Supply & Demand

Job Summary

Medik8 is transforming the industry with science-backed technology and our dedication to exceptional skincare products has built a reputation for excellence. Our goal is to continue to scale the business through global expansion, multi-channel distribution, and product innovation.

We are seeking an experienced and strategic Head of Supply & Demand to lead our end-to-end supply chain planning and execution. This role is pivotal in ensuring the seamless flow of our cosmetic products from raw materials to our valued customers, maintaining optimal inventory levels, and fostering strong supplier relationships.

Reporting to the Chief Supply Chain Officer, this is a hybrid role, with 3 days a week at our Innovation Centre in Aylesbury (HP22 5WJ
) and 2 days of remote working.

Salary: £90,000 - £105,000

• Lead and develop the supply chain team across supply chain, planning, and demand management functions.
• Own and drive the end-to-end Sales & Operations Planning (S&OP) process, ensuring strong cross-functional alignment between supply capabilities and market demand.
• Drive continuous improvement in supplier performance, value creation, and risk mitigation through robust commercial management and relationship building.
• Oversee inventory management activities, including inbound logistics, outbound 3PL stock distribution, and stock levels across multiple warehouses, ensuring alignment with financial, sales, and marketing objectives.
• Develop and implement systems to enable more efficient management of the demand to supply processes.
• Optimise cash through effective management of stock days and capacity available.
• Champion continuous improvement, process optimisation, best practices, and data-driven planning methodologies throughout the supply chain.
• Actively support new product launches and contribute to our sustainability initiatives by ensuring supply chain readiness and adherence to ethical sourcing principles.
• Develop collaborative relationships with other key business functions, fostering constructive partnerships that support both the supply chain and wider operational objectives.
• Manage demand, supply, and production planning across short, medium, and long-term horizons to optimise resource allocation and responsiveness.
• Drive inventory accuracy and enhance forecasting capabilities to consistently meet customer demand and minimise waste whilst freeing up cash.
• Seamlessly integrate New Product Development into existing production planning and scheduling frameworks, ensuring smooth scale-up.
• Develop and implement new systems, tools, and processes, refine inventory policies, encourage automation, and maintain ownership of MRP/ERP data integrity.

• Demonstrable experience leading an end-to-end Supply Chain function, with a particular focus on S&OP processes.
• Ability to influence across business areas to drive end-to-end supply chain efficiencies.
• Proven background in Supply Chain Management, Supply Chain Planning, Materials Management, or Production Planning leadership roles.
• Previous experience owning or being a key contributor to site SIOP (Sales, Inventory & Operations Planning) or S&OP processes.
• Highly analytical with advanced proficiency in MS Excel and experience with ERP systems.
• Experience in managing and mentoring supply chain planning professionals, with a track record of supporting functions through periods of transition.
• A process-driven individual with a strategic mindset and strong leadership qualities.

Founded in 2009 by UK scientists and brothers, we are a British, B Corp™ certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy®:
Vitamin C plus Sunscreen by day, and Vitamin A by night.

We are a team of collaborative go-givers fuelled by a purpose-driven mentality. Innovation is at our core; we pride ourselves on doing everything in-house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in…