Dispatcher - Hybrid

Base Pay Range

$45,760.00/yr - $54,080.00/yr

Location: Hybrid:
Lancaster or Tehachapi, CA.

Location Status: Work will be primarily performed onsite at our office or remotely by telecommuting from your home office 2‑4 days per week. Employee will utilize personal phone or internet services to perform telecommuting with reimbursement. Occasional travel to and work from other Race offices or other off‑site locations may be required.

Compensation: $22‑$26 USD per hour

Benefits: 100% Company‑Paid Medical and Dental Benefits, Free Fiber Internet Service, 100% Employer‑paid medical, dental, vision, and life for all employees, 401(k) with 100% Employer‑matched up to 4% of annual income, Generous paid time off including sick, vacation, holiday, and birthday pay.

Race Communications is more than a fiber internet provider; we are your neighbors, committed to connecting California communities since 1994. We combine cutting‑edge technology with a genuine, people‑first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference.

The Dispatch 4 supports business installation initiatives by coordinating with the Dispatch team and Field Operations management to ensure timely execution of installation schedules. The role manages permit requirements such as USA tickets, state or local city permits, and other jurisdictional approvals. As a key liaison between Dispatch and Field Ops, this role drives the collaboration needed to expedite drops and installations.

Success requires effective communication with internal teams and external service representatives, independence, collaboration, and a professional demeanor in a fast‑paced environment.

• Eligibility for U.S. employment without sponsorship
• Minimum age 18 years
• High‑school diploma or GED preferred; equivalent education and experience acceptable
• 3‑5 years of dispatch operations experience, preferably in the telecom industry
• 3‑5 years experience with Salesforce or equivalent
• Hands‑on experience using dispatch software and tools to optimize operations
• Understanding of safety regulations and industry best practices for field service operations and logistics management
• Proven geographical knowledge of service area with map reading skills
• Ability to work flexible hours, including evenings and weekends, as scheduled
• Effective communication in English (writing, reading, speaking, comprehension)
• Proficiency in Spanish desirable

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software

• Receives incoming service requests from customers
• Assigns appropriate technicians based on skills, availability, and location
• Manages technician movement requests, including route updates and reassignments, to optimize field coverage and service efficiency
• Monitors technician status and keeps customers informed of ETA and service updates
• Maintains accurate records of service calls, including details and technician information
• Serves as a Service Delivery scheduling liaison, coordinating timelines and resource availability to meet delivery targets
• Acts as a Sales liaison, ensuring alignment between sales commitments and installation readiness

• Monitors service calls to ensure timely resolution and escalates issues as needed
• Monitors and escalates delays in permitting or scheduling to ensure SLA compliance
• Coordinates with other departments to meet service level agreements
• Maintains records of technician availability and adjusts schedules when necessary
• Supports Field Supervisors with real‑time updates on job readiness and permit status

• Performs administrative tasks related to dispatch operations (data entry, filing, report generation)
• Maintains accurate documentation and reporting for installation progress, permit tracking, and field readiness
• Ensures compliance with company policies and…