Consumer Specialist

Overview

CONSUMER SPECIALIST I
PUBLIC PROTECTION & ADVOCACY BUREAU
CONSUMER ADVOCACY & RESPONSE DIVISION
(Boston Office)

Attorney General Andrea Joy Campbell is looking for a highly motivated Consumer Specialist I to join the Consumer Advocacy and Response Division (CARD) within the Public Protection and Advocacy Bureau. CARD receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General’s Office (AGO) in various areas relating to consumer protection, including debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services.

The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings.

• Provide individualized assistance to the public in response to an actionable request for assistance or complaint, including extended advocacy on a particular issue or series of consumer concerns and making referrals to other internal divisions or external community partners.
• Respond to a variety of requests from the public, over the phone, in writing, and in-person, seeking assistance, information, or guidance from the Office.
• Maintain up-to-date and accurate electronic records in the AGO database for all substantive interactions with the public.

The Consumer Specialist is expected to build a basic-to-intermediate understanding of a wide spectrum of consumer rights statutes and regulations, handle general consumer inquiries via in-person visits to the office, phone, mail, and electronic communication, and assist with special division projects and outreach events.

• Full-Time/Non-Exempt. The current hybrid model includes some remote work days. On in-office days employees report to designated office locations, either in Boston or at a regional office.

$59,513

Visit the Employment and Recruitment Portal of the Attorney General’s Office at Bamboo

HR and apply directly. Applications submitted via Mass Careers website are not received.

You will be asked to submit a cover letter and resume when applying. The Final date to receive applications is February 25, 2026, at 5:00 PM (ET).

• A Bachelor’s degree or related education and/or experience, preferred.
• Demonstrated experience in individual consumer advocacy and mediation.
• Demonstrated interest in public service work and ability to build rapport with people from different ethnic, cultural, and economic backgrounds.
• Excellent verbal and written communication skills.
• Organizational and analytical skills.
• Ability to handle multiple tasks and meet deadlines.
• Proficiency with Microsoft PowerPoint, Outlook, and Excel; knowledge of SharePoint preferred.
• Ability to work effectively both independently and collaboratively.
• Fluency in Spanish, Portuguese, Haitian Creole, or other languages preferred.

The successful candidate will demonstrate a connection to the people and communities we serve and an interest in supporting a respectful, diverse, equitable, and inclusive work environment.

The Attorney General’s Office is an Equal Opportunity Employer. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.

Do not select Mass Careers “apply online” option to apply for this position. Any automated message generated by the Commonwealth of Massachusetts Mass Careers website does not apply to posted positions at the Attorney General’s Office. You must apply directly at:(Use the "Apply for this Job" box below)./employment