Senior Director Legal; Associate General Counsel

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

The Senior Director, Legal is a senior legal leader responsible for providing strategic and day-to-day legal support to Everise’s U.S. and global operations, with a primary focus on employment and labor law, litigation management, and commercial risk support.

This role partners closely with HR, Operations, Finance, and executive leadership to manage legal risk in a high growth, highly regulated, multi-jurisdictional services environment and to deliver practical, business-oriented legal solutions.

• Serve as a primary legal advisor on U.S. and global employment matters, including hiring, discipline, performance management, terminations, and reductions in force.

• Ensure wage and hour compliance (FLSA and state analogs), ADA, PWFA, FMLA, and state/local leave laws, including accommodation processes.

• Advise on matters related to discrimination, retaliation, harassment, and whistle blower claims.

• Provide guidance to HR and leadership on complex employee relations issues, investigations, and corrective actions.

• Draft, review, and maintain employment-related documentation, including offer letters, employment agreements, restrictive covenants, severance and separation agreements, HR policies, handbooks, and compliance materials.

• Monitor and proactively advise on changes in employment law across jurisdictions impacting Everise’s delivery model.

• Manage employment and commercial litigation matters, including EEOC, DOL, and state agency claims, employment arbitrations, and civil litigation.

• Partner with outside counsel on strategy, budgeting, and case management.

• Support drafting of pleadings, motions, discovery responses, affidavits, and settlement documentation, as appropriate.

• Coordinate internal investigations, litigation holds, and document production.

• Draft, review, and negotiate agreements supporting Everise’s client and vendor relationships, including Master Services Agreements (MSAs), Statements of Work (SOWs), NDAs, vendor, technology, and professional services agreements.

• Advise on indemnification, limitation of liability, data protection, insurance, and risk allocation.

• Support client escalations and disputes in partnership with Operations and Finance.

• Compliance, Governance & Risk

• Support Everise’s compliance framework across employment, regulatory, and contractual obligations.

• Assist with policy development, implementation, and enforcement.

• Partner with HR, Risk, Finance, and Operations on enterprise risk mitigation initiatives.

• Support audits, regulatory inquiries, and internal compliance reviews.

• Serve as a trusted legal advisor to senior leaders, balancing legal risk with operational objectives.

• Provide clear, practical guidance in a fast-paced environment.

• Prepare executive-level legal analyses, risk assessments, and recommendations.

• Juris Doctor (JD)

• Active license to practice law in at least one U.S. jurisdiction

• Federal bar admission

10–12 years of progressive legal experience, including:

• Significant employment and labor law experience (in-house and/or law firm)

• Experience managing employment litigation, arbitrations, and agency matters

• Comfortable appearing in court or before an arbitrator

• Transactional experience, including drafting, reviewing,…