Legal Operations Lead

Overview

Legal Operations Lead — Time Type:
Full time;
Worker Type:
Employee;

Location:

USA
-New York NY;
Work Arrangement:
Hybrid;
Salary range: $98,

As the first ever Legal Operations professional in the QBE North America Legal Department, you will build and shape the operational foundation that enables our attorneys to deliver high quality, highvalue legal support across the business. This role exists at the intersection of law, technology, process, and business operations, ensuring that the department functions with efficiency, transparency, and scalability in a complex insurance environment.

You will partner closely with senior lawyers, business stakeholders, outside counsel, and cross functional teams to streamline workflows, optimize legal spend, improve matter management, and drive adoption of modern legal technology solutions. This is a high impact role suited to a detail oriented, analytical, processdriven professional with a track record of building structure, enhancing systems, and driving measurable operational improvements.

• Reviewing a range of basic to moderately complex commercial agreements, including NDAs, T&Cs, engagement letters, and simple IT and supplier contracts.
• Assisting with major projects and coordinating actions.
• Attending internal and external meetings with the in-house legal team and stakeholders and taking minutes/notes of actions as appropriate.
• Handling general legal/non-legal queries (e.g. correct legal entity, signing of documents).
• Conducting legal research and providing insights to the legal team.
• Building an understanding of the business and establishing strong and effective relationships with department members and internal business clients.
• Providing a high level of administrative and matter/project support to team members, including research, drafting and preparation of legal advice.
• Identifying and evaluating legal risks and issues through document review and tracking relevant judicial, legislative and regulatory developments.
• Fulfilling regulatory requests by gathering, clarifying and organising complex information to draft and submit timely responses.
• Contributing to a positive work environment by demonstrating cultural expectations and influencing others to value performance and diversity.

Necessary Work Experience includes:

• Some relevant work experience.

• Minimum 7 years experience in legal operations in the insurance or financial services sector

• Certification in legal operations (CLOC, ACC Legal Ops) or project management (PMP).
• A track record of the following:

• Strategic Leadership:
  Develop and execute a legal operations strategy to support our global business goals
• Data Insights:
  Develop and leverage metrics, analytics, and benchmarks to evaluate department performance, identify trends, and deliver actionable insights
• Process Optimization:
  Streamline workflows, including contract management, e-billing, matter management, document management, compliance processes, management reporting etc. to enhance efficiency and reduce costs.
• Technology Integration:
  Select, implement and manage legal tech platforms.
• Financial and Vendor Management:
  Assist on budgeting, forecasting and spend and performance management of vendors, including outside counsel
• Stakeholder
  
  Collaboration:
  
  Partner with attorneys, business and shared services on reporting, identifying and managing legal and regulatory risks.
• Practice Management:
  Oversee ad hoc requests, strategic projects, and implement processes and technologies to optimize legal service delivery and enable lawyers to focus on core legal tasks.

Necessary Qualifications include:

• Secondary school certification.
• Paralegal certificate from an accredited program.

Preferred Qualifications include:

• Bachelor's degree.
• Certification in legal operations (CLOC, ACC Legal Ops) or project management (PMP).

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working - a mix of working from home and in the office

• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis

• Competitive 401(k) program with company match up to 8%

• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling,…