Job Description & How to Apply Below
Remote TXposted on:
Posted Todayjob requisition the Fastest-Growing Law Firm in the U.S. — C.R. Wannamaker Law, PLLC!
Now Certified as a Great Place To Work!
Recognized by Inc. 5000 as the Fastest-Growing Law Firm in the U.S., C.R. Wannamaker Law, PLLC is rewriting the story of immigration law! We’re a powerhouse of bold, compassionate advocates fighting for justice — and we know that exceptional billing and client care are key to our success. If you're ready to make a real, lasting impact, we want YOU on our team!##
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* Job Description:
** The Legal Operations Supervisor is a leadership role focused on optimizing the flow of work through our immigration practice. This role partners with Legal Leadership, PMO/Technology teams, and paralegal supervisors to build clarity, standardize processes, and reduce avoidable rework, without compromising legal quality. This is not a traditional senior paralegal role; it is an operations leadership position responsible for ensuring that teams operate efficiently, predictably, and with fewer errors, so attorneys and paralegals can focus on high-value legal work.
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* Key Responsibilities:
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* ● Run weekly operating cadences with supervisors: capacity planning, WIP control, backlog review, and escalations.
● Own throughput and backlog health across practice lines (T-Visa, VAWA, Removal Defense), including setting clear priorities and SLAs.
● Maintain dashboards to track cycle times, aging, rework/defect rates, SLA adherence, and internal deadline performance.
● Standardize workflows, handoffs, checklists, and quality gates to reduce errors and rework.
● Coordinate cross-team dependencies (attorney review, records, intake, mailing) and resolve bottlenecks through structured escalation.
** Continuous Improvement (CI) & Process Optimization:*
* ● Maintain a prioritized improvement backlog and select high-impact work based on data.
● Facilitate problem-solving sessions (root cause analysis, countermeasures, pilots) with clear ownership and deadlines.
● Document and standardize validated improvements into SOP’s, checklists, and training materials.
● Limit active improvement initiatives to 2-3 at a time; maintain a disciplined, data-driven, operating model.
** AI & Automation*
* ● Apply AI tools to operational use cases (summarization, drafting assistance, translation scaffolding, checklist generation) where approved.
● Ensure AI use complies with confidentiality and tool-approval policies.
● Partner with PMO/Technology on automation opportunities; own operational requirements, rollout, adoption, and controls.
** Decision Rights & Boundaries
**** Decision Authority:*
* ● Owns day-to-day operational execution and cadence for supervised teams.
● Can define and enforce SOPs, checklists, templates, and quality gates (attorney sign-off required for legal adjustments).
● Escalates missed SLAs/approvals and requests tradeoff decisions when demand exceeds capacity.
● Partners with PMO/Technology for builds and operational adoption. Out of Scope:
● Does not provide legal representation or make final legal strategy decisions.
● Not a primary software developer or system administrator.
● Not responsible for unrelated
** Required Experience & Skills*
* ● Experience in immigration operations or high-volume, high-compliance legal workflows.
● Demonstrated continuous improvement experience (Lean/CI principles).
● People leadership: coaching supervisors, setting expectations, and driving accountability.
● Strong quantitative, analytical, and systems-thinking skills.
Core Competencies:
● Coaching & developing supervisors; building ownership at the front line.
● Change management: communicating the “why” sequencing, and reinforcing adoption.
● Conflict resolution and cross-functional alignment.
● Metrics fluency: defining KPIs, building scorecards, and data-driven decision making.
● Operational writing: SOPs, checklists, training materials, and requirements documentation.
** Tools & Systems:*
* ● Airtable, Camp Legal,…
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