Technical Service Analyst

** Career-defining. Life-changing.
** At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives.

We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
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* About This Role:

** iRhythm is currently seeking a motivated and growth oriented EHR Technical Services Analyst. This is a remote position that can be located anywhere in the US. This role will be responsible for providing technical support and driving ongoing success for our EHR-integrated customers. Your problem-solving skills and passion for customer success will ensure that these customers get the maximum value from our overall Zio service and continue to see efficiencies gained from our EHR integration.

As part of the EHR Integration team you will work closely with our Technical Project Managers, Customer Care teams, and Revenue Cycle Management teams to quickly diagnose and resolve customer issues, lead customers through expansion and maintenance projects, and drive innovation of our processes and support methods.

Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!
** What You Will Be Doing
*** Interact with our customers to help them expand their use of Zio Integration to new sites and specialties, or to meet new needs and goals.
* Solve escalated issues from other customer support roles and ensure we deliver timely and effective customer service.
* Troubleshoot customer issues within our interface engine (IRIS by Inter Systems) and develop processes to prevent similar issues in the future.
* Analyze customer support trends and present the data and proposed solutions for continuous improvement of our services.
* Work with current integrated customers to understand their business needs and help close any identified gaps in our processes and offerings.
* Work and communicate independently with the client’s implementation team and cross-functionally within iRhythm on a regular basis.
* Align with customers on action plan that achieves success metrics and goals of the EHR integration and accelerates adoption of Zio throughout the health system.
* Post-implementation partnership with iRhythm Customer Care, Revenue Cycle Services, and Commercial Partnerships organizations to provide ongoing support.
* Drive continuous improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders.
** What We Want to See
** You are someone who enjoys solving problems as part of a team, and that won’t hesitate to take on new challenges and opportunities that facilitate our customers’ success and happiness with our Zio service. You are an analytical, detail-oriented individual with the ability and desire to work in a fast paced, rapidly changing environment. This team interacts with nearly every division at iRhythm and we’re looking for someone that is excited about continuing to improve our processes, our collaboration with others within iRhythm and the other companies we work with, and the overall value that our customers get out of the comprehensive iRhythm solution.

Our team has ambitious goals to continue growing and positively impacting more customers and more patients each year, and this role will be key to unlocking our ability to scale efficiently and  addition to the overview above, here are a few key skills and qualities we’re looking for from you:
* Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders.
* At least…