Technical Customer Care Specialist ; Xtime

Why Consider this Job Opportunity

• Hourly base pay rate up to $24.86/hour, with potential for additional compensation through commission and/or incentives
• Flexible remote work option available for candidates within a commutable distance to specified hub locations
• Minimum of 16 hours of paid time off each month, plus seven paid holidays annually
• Opportunities for career advancement within a leading company in the automotive technology industry
• Supportive work environment focused on employee development and satisfaction

• Provide technical customer support via phone, email, chat, and other electronic methods to resolve application and product issues
• Handle routine customer inquiries related to product usage within Xtime support
• Maintain expert-level knowledge of business processes and procedures
• Log all customer information accurately in the CRM tool
• Communicate with key stakeholders to identify and resolve client concerns

• High School Diploma or GED
• Generally, less than 2 years of experience in a related field
• Strong problem-solving and troubleshooting skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team to meet individual and business goals

• Experience with CRM case logging or Salesforce
• Familiarity with interaction distribution systems such as Genesys Pure Cloud
• Knowledge of the automotive industry
• Demonstrates strong dependability and reliability
• Ability to manage multiple priorities in a fast-paced environment

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