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Technical Support

Remote Cloud Telephony Specialist — Customer Tech Lead

Remote / Online - Candidates ideally in
Madison, Dane County, Wisconsin, 53774, USA
Listing for: American Family Insurance Agency Staff
Remote/Work from Home position
Listed on 2026-03-06
Job specializations:
  • Language/Bilingual
    Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading insurance agency in Madison is seeking a Genesys Cloud Services Specialist to support applications and ensure client satisfaction. You will troubleshoot problems, maintain vendor relationships, and provide excellent customer service. The ideal candidate should have experience in a telephony-intensive environment and a willingness to achieve Genesys Cloud certification. Benefits include comprehensive health support and competitive retirement plans, fostering employee wellbeing.
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