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Network Specialist

Remote / Online - Candidates ideally in
Lincoln, Lancaster County, Nebraska, 68511, USA
Listing for: OPTK Networks
Remote/Work from Home position
Listed on 2026-03-06
Job specializations:
  • Language/Bilingual
    Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
Position: Network Specialist I

Description

The Network Specialist Level I Technician position is a key position within the Company’s Operations Department. This person will be responsible for providing Level I and potentially some Level II troubleshooting, network management and technical assistance in the areas of our optical transport, Internet, and IP-based networks. The Network Specialist Tech will interface directly with customers.

Requirements
  • Serve as the first point of contact for customers, partners, and vendors in the event of an outage
  • Proactive network alarm monitoring entire network, including Tier1 monitoring and troubleshooting for regional fiber optics company
  • Analyze data to resolve network problems
  • Able to professionally, promptly, and consistently keep all stakeholders informed
  • Provide documentation, notation, and updates from start to finish of opened tickets
  • Effectively and regularly communicate outages to other departments, vendors, and customers
  • Works closely with the Engineering Department and partner companies during maintenance windows
  • Perform inventory duties
  • Career growth opportunities: engineering, network technician, and outside plant
  • Coordinate projects with other teams
Qualifications
  • Above average written and verbal communication skills
  • Ability to organize and prioritize multiple tasks/assignments
  • Customer facing communication required
  • Willingness to increase network knowledge
  • Ability to professionally resolve customer complaints and escalation issues
  • Good Time Management Skills
Additional Information
  • Work Location :
    In Office - This is not a remote or work-from-home position
  • College students encouraged to apply
  • Must have valid driver's license.
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