Service Desk Engineer; Senior

Position: Service Desk Engineer (Senior)
About us   is a leading provider of high-performance, low-latency hosting through a vast, privately-owned global network. As gaming veterans, we know what it takes for a network to withstand heavy demand, and as of 2019, we are a member of the Ubisoft family. Now we’re growing faster than ever, keeping some of the world’s biggest games and WebRTC services online, and their users connected.
Your tasks  No day will be the same for you as a Service Desk Engineer. From the moment you log in until the moment you are done for the day, there is always a new challenge ahead. Each day starts with a handover with the US colleagues to ensure you are aware of the latest tasks at hand, after which you manage the servers of our customers and resolve their issues.

A knack for effective multitasking is necessary – while you are busy keeping our customers happy, colleagues from different departments will also ask for your advice or help.
After lunchtime, a large game publisher submits a request. You can fulfill it either by yourself or with your team to ensure the customer is happy with the result. Sometimes, an incident happens, so you must quickly switch tasks to limit the impact on our customers to a minimum. With the incident solved, you communicate it to our customers with a write-up before returning to your regular duties.

Before you sign off, you hand over any tasks or incidents to colleagues in the US at the end of your day.
Your Responsibilities   Acting as the first point of contact for
Executing work assignments from home, the  office, or the Rotterdam data center and other locations around the world
Being actively involved in the delivery of small and large games and enterprise projects
Maintaining and deploying servers (software)
Answering questions and resolving issues for game, bare metal, and colocation services through our support channels
Announcing worldwide maintenance schedules
Taking care of the ticket system, so our customers never have to wait
Obtaining relevant certification (paid for by )

Your profile  At , who you are is just as important as what you can do. You’ll be a hands-on self-starter with an entrepreneurial spirit. You can be your own master and relish the opportunity to structure your own days and interconnect with a multitude of people both in and outside the company. You can balance customer focus with business needs and have both strong analytical and communication skills.

Most importantly, you’re a team player who can stand your ground in a fast-paced but fun working environment.
Your Skills   2-5 years of relevant work experience
Intermediate knowledge of operating systems, such as Linux (Ubuntu/CentOS) and Windows Server
Basic knowledge of network technologies to troubleshoot and resolve incidents
Basic experience with server hardware
Analytical skills to resolve incidents quickly and accurately or to suggest and implement improvements
Proven communication skills with a team-oriented, proactive attitude
Well-versed in Dutch and English
What we offer   Work From Home Budget:
Optimize your home office space to suit your comfort and needs.
High-End Laptop:
You will have the latest Dell Precision or a Mac Book Pro at your disposal, ensuring you're fully equipped to rock 'n roll from day one.
Annual Bonus:
Get your hard work rewarded with our performance-based bonus of up to 12% of your yearly salary.
Travel the Globe:
With offices, data center PoPs, and customers scattered across the globe, you'll be sure to see a city or two.
Workout in our Gym: A fully equipped gym in our Rotterdam office equals deadlifts, squats, and the treadmill for breakfast, lunch, or dinner.
Personal Development:
The sky is the limit. We offer you all the room to grow. With our unlimited educational fund, we've got you covered for everything from books or part-time courses to a whole Master’s degree.
Get Free Games:
Access to the entire Ubisoft backlog for life comes with the job! You'll never be bored again.
Fantastic Bar:
Views, 50 specialty beers, french fries, Friday afternoon drinks, and an all-you-can-eat candy buffet.
What you can expect   Apply with a cover letter and CV
We will review your application
There will be two rounds of interviews
We will give you a job offer
You're hired!
Did you find your next career step?  That’s great! Apply for the position with your cover letter and CV and we’ll get in touch with you as soon as we can. If you have any questions, feel free to contact our HR department at  or via
You may consult our privacy statement for more information on the processing of your personal data.
We do the recruiting for this vacancy ourselves. Please do not contact us for sales purposes.

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