Technical Automotive Consultant - Drivetrain Indiana

About The Role

• Specialty:
  Drivetrain
• Location:
  
  Work from Home – Indiana residents | Initial on-site training – Saginaw, Michigan

• Specialty:
  Drivetrain
• Location:
  
  Work from Home – Indiana residents | Initial on-site training – Saginaw, Michigan

Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley? Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants. Be the first line of defense in solving new and challenging vehicle repair issues.

• Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home. No daily commute, less stress, more time for you.
• Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more.

• Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email.
• You’ll specialize in automotive drivetrain systems, providing expert help on domestic vehicle repairs.
• Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.
• Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.
• Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.

• Read about a day in the life of a Morley Technical Automotive Consultant (direct link to article: )
• Watch this video to discover more about what you can expect in this role: (direct link to video: )

Engage directly with our Talent Acquisition (TA) team via live chat during business hours:

• Chat hours: M-F 8 a.m.
  
  - 5 p.m. Eastern time / 7 a.m.
  
  - 4 p.m. Central time; closed on some holidays
• TA will respond to after-hours questions the next business day.

• Strong understanding of automotive drivetrain systems
• Able to use electronic service manuals

• High school diploma or equivalent
• Five or more years of recent experience as a mechanic in a full-service shop
• Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley)
• Valid driver's license
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts within the center’s hours of operation:
  • Monday - Friday
  • 7 a.m.
    
    - 8 p.m. Eastern time / 6 a.m.
    
    - 7 p.m. Central time
  • No weekends!
• Must be able to stick to the schedule reliably, as some queues are time sensitive

• Electric vehicle (EV) experience
• Microsoft Office experience
• Typing skills

• Indiana resident
• Secluded and distraction-free work environment
• Required internet setup:
  • High-speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to your modem / router using an Ethernet cable
  • Wireless, 5G and satellite connections are not supported

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for…