Night Dispatch Analyst Details | Mexico Gas Co - Gas - Tampa Electric

Title:

Night Dispatch Analyst I
Company:
Peoples Gas System
State and City:
Florida
- Tampa

Shift:
10 Hr. Day - M-F

Peoples Gas System is the fastest growing natural gas utility in the Southeast with career opportunities that fit your future. Our organization is diverse – in people, opportunities, and careers. We foster a dynamic and inclusive workplace where safety, innovation and collaboration are at the heart of everything we do.

The Night Dispatcher Analyst will be responsible for analyzing and dispatching daily workload for field technicians and contractors, ensuring route accuracy and appropriate dissemination of work for Peoples Gas System Operations. The verification of all schedules and resources will be achieved to ensure timely and reliable service to customers in accordance with the corporate business plans. Uses independent judgment to dispatch field technicians and contractors efficiently, effectively, and safely to respond to emergencies, urgent and non-emergency work orders as appropriate.

Working in a fast paced and demanding environment, prioritizes work suitable to its urgency, ensures all work orders are completed, and customer appointments are kept on time. Responsible for maintaining accurate information within the Work and Asset Management (WAM) Business System. Supports Operations personnel and other resources to include and not limited to:
Customer Experience, Meter Services, and Billing & Collections Departments.

This is a three-level progression. Advancement to a higher level is based on value added to the Company through increased duties, responsibilities, and accomplishments. Advancement is not automatic, i.e. based solely on time in the job, but will be based on the employee’s performance, qualifications, and the business and/or technical needs of the department.

Night Shift hours:

• 5pm - 4am - M - F, 4x10 days, one work from home day
• 9pm - 8am - M - F, 4x10 days, one work from home day

• High school diploma or GED equivalent from an accredited school/institution.
• Minimum of four (4) years of related support work experience in an engineering, construction, or utility environment. Experience consists of the coordination and dispatching of work orders or complex tasks.
• Ability to work effectively in a team environment that is fast paced and highly deadline driven.
• Must communicate clearly and effectively both orally and in writing.
• Align the implementation of work completion with Business Goals.
• Ability to read and comprehend policies, procedures, and instructions.
• Must use good judgment, prioritize work assignments, work independently, and be multi-tasked oriented.

• Dispatches daily workload for field technicians and contractors, ensuring route accuracy and appropriate distribution of work.
• Responsible for ensuring the accurate completion of work orders as required. Responsible for updating records in a timely fashion to represent and notify service areas and others of completion of identified work.
• Maintains communications with Customer Experience Departments, Operations Management, Scheduler-Coordinators and Centralized Dispatchers on work order issues. Creates, assigns, updates, and corrects work orders in SAP, WebIC, ISU, FIORI and the Work and Asset Management (WAM) Business System as needed.
• Meets work deadlines with regards to daily tracking and work shifting of field technicians to meet customer appointments and high priority work.
• Interfaces with customers and customer service personnel as needed regarding appointments and field issues. Investigate and recommend timely resolutions of customers concerns by collaborating with Operations to provide excellent customer service. M Maintains customer Gas Service Agreements and New Construction move-ins within SAP and Work and Asset Management (WAM) Business System.
• Attentive coverage of the gas dispatch hotline to provide support to Customer Experience Departments and field technicians. Manages safe and rapid emergency work order response.
• Interface regularly with the Scheduler-Coordinator to aid in creating short-term…