POS Support Consultant

POS Support Consultant – Tall Order POS (Own Car Required)

Location: Based in South Africa (e.g., Cape Town or Johannesburg) — travel required

Company: Tall Order Solutions (Pty) Ltd ()

Employment Type: Full-Time

About Tall Order Solutions: Tall Order Solutions (Pty) Ltd delivers cloud-based point-of-sale systems designed for the hospitality and retail sectors. Our solutions are user‑friendly, scalable, and integrate seamlessly with accounting, inventory, property management, and payment systems, supported by 24/7 customer service.

• Growth and Learning Opportunities: Be part of a startup where your contributions directly influence the company’s trajectory. Enjoy opportunities for rapid advancement and continuous learning, with access to the latest technologies and development practices.
• Innovative Tech Stack: Work with modern technologies, including AWS Serverless architecture and Go, and be at the forefront of industry trends.
• Hybrid Work Environment: Enjoy the flexibility of working mostly remotely, with occasional in-office days for collaboration and team-building.
• Impact and Ownership: Take ownership of critical projects, lead initiatives, and see your ideas come to life in our products and services.
• Supportive Culture: Join a team that values collaboration, mentorship, and continuous improvement, with a commitment to work-life balance.

We are seeking a highly skilled and experienced Senior Software Developer to join our engineering team.

This role offers a unique opportunity to work with a modern tech stack, including AWS Serverless architecture, Go (Golang), JavaScript/Type Script/React, Kotlin, and both SQL and No

SQL databases. You will be responsible for designing, developing, and maintaining scalable, high-performance applications, while also mentoring junior developers and contributing to our growing technology stack.

• Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related POS issues quickly and effectively.
• Remote & On-Site Support: Assist via phone, email, remote desktop, and in-person visits when required.
• System Optimisation: Identify and implement solutions to improve POS performance and minimise downtime.
• Customer Assistance: Guide clients through system functions, settings, and best practices to ensure smooth day-to-day operations.
• Escalation Management: Log and elevate complex issues to the Quality Assurance team or specialist teams when necessary, following up to ensure resolution.
• Incident Reporting: Document support cases, resolutions, and recurring issues to inform internal improvements and drive ongoing enhancements.
• Proactive Monitoring: Flag potential problems by monitoring client systems and usage patterns.
• Client Relationship Management: Maintain strong communication with customers, building trust through reliability and professionalism.

• Experience: Minimum of 3 years in hospitality, retail, SaaS, field support, installations, or training consultancy.
• Technical
  
  Skills:
  
  Strong aptitude for problem-solving, system configuration, and technical troubleshooting.
• Communication: Exceptional interpersonal and customer service skills, with the ability to convey complex information clearly.
• CRM Proficiency: Confident in using CRM systems and maintaining accurate documentation.
• Transport: Own reliable vehicle and a valid driver’s licence — essential for on-site travel.

• Proven ability to manage your own time effectively in a remote work environment.
• Access to a reliable, good-quality computer and a stable, high-speed internet connection.
• Good quality headset with a microphone for professional VoIP calls.

Willingness to provide remote support and attend occasional on-site visits when required.

• Be a key player delivering impactful client experiences in a dynamic, growth-driven environment.
• Gain hands‑on experience with modern POS tech and integrations across accounting, inventory, and property systems.
• Join a supportive and innovative team passionate about service excellence and professional growth.

Send your CV and a brief cover letter to schalki, explaining why you’re the ideal candidate for this role.