Concierge Specialist - Velocity Black Remote

White Collar Factory (95009), United Kingdom, London, London

Velocity Black, the leading luxury concierge recently acquired by Capital One, harnesses the power of technology, the warmth of human experts, and the convenience of cutting edge apps to help high-performance people actualize the full potential of their lives. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts, our concierge team is available 24/7/365 via our proprietary app to support our customers and fulfil their requests.

It’s concierge, reimagined for the digital age.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognised as one of the best companies to work for.

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences and retail.
• Liaising with every part of the business to ensure a swift and effective resolution process and effective handling of member issues.
• Communicating with members, giving them a demonstration of the product interface and an overview of the membership.
• Completing end-to-end member requests.

• Proven experience in luxury concierge or hospitality.
• Adaptability and multitasking.
• ‘Yes first’ mentality.
• General knowledge of high end experiences, luxury goods, and restaurants.
• Experience working with high net worth individuals and clients.
• Entrepreneurial, problem-solving attitude.
• Excellent, clear and effective verbal and written communication skills.
• Experience in a collaborative and transparent environment.
• Ability to work in high-pressure environment with tight deadlines.
• Flexible working hours – available to work on evenings and weekends.

This is a permanent, remote position. Please note that to be eligible to apply to this role, you must reside in the UK.

• Bring us all this – and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation.
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
• Open-plan work spaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.

We pride ourselves on hiring the best people, building diverse and inclusive teams that represent a wide range of backgrounds, experiences, and viewpoints. Our recruitment process is fair and accessible, and we partner with organisations—including the Women in Finance, Race At Work Charters, Stonewall, and up Reach—to find and develop talent across the spectrum.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to