Customer Success Manager, Corporate Tax

About the Role

In this opportunity as a Customer Success Manager, you will:

• Partner with customers to define success, deliver educational activities throughout their lifecycle, and track progress toward business outcomes.
• Develop and share best practices and Customer Success Plans, collaborating with internal teams like Sales and Professional Services.
• Monitor customer health by tracking usage data and escalating critical concerns, using insights to drive strategic adjustments.
• Identify and activate commercial growth opportunities, recommending improvements based on customer maturity and working closely with the commercial team.
• Ensure customers receive maximum value from their investment, driving retention and growth through tailored engagement and collaboration.
• Leverage technology tools (e.g., Gainsight, Salesforce) to manage client information, pipeline, and financial forecasts accurately.
• Build and present business plans, report on market and competitor activities, and represent Customer Success in cross‑functional meetings to support business objectives.

• 8+ years of professional experience, with a minimum of 3 years in customer success.
• Direct Tax experience.
• 4‑year college degree required; master’s degree or equivalent preferred.
• Experience with Gainsight or Salesforce is a plus.
• Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications is a plus.
• Experience working with cloud software solutions and cloud delivery models.
• Strong business acumen and communication skills; able to manage a customer journey, resolve conflicts, and problem‑solve.
• Ability to travel, 25%.

• Flexibility & Work‑Life Balance: Flex My Way provides supportive workplace policies, including remote work up to 8 weeks per year.
• Career Development and Growth: Grow My Way programming and a skills‑first approach support continuous learning and leadership.
• Industry‑Competitive Benefits: Comprehensive plans covering health, dental, vision, disability, life, retirement, tuition reimbursement, incentives, and wellbeing resources.
• Culture: Global reputation for inclusion, flexibility, and shared values of customer obsession, competition, challenge, speed, and teamwork.
• Social Impact: Paid volunteer days, pro‑bono consulting, and ESG initiatives.
• Making a Real‑World Impact: Supporting customers who pursue justice, truth, and transparency.

In the United States, the target total cash compensation range for this role is $93,100 USD–$172,900 USD. Base pay and any target sales incentive are part of a comprehensive Total Reward program. This posting will close 04/30/2026.

Thomson Reuters informs the way forward by bringing together trusted content and technology that professionals need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media, combining specialized software and insights to empower informed decisions.

We are powered by the talents of 26,000 employees worldwide, supporting flexible work environments and diversity. We are an Equal Employment Opportunity Employer and provide a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law. For more information on requesting an accommodation, please visit.

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