Technical Service Specialist

Technical Service Specialist

Functional area:

Marketing & Sales

Onsite or Remote:
Remote

Country/Region: US

Location:

Ooltewah, TN, US, 37363 Dexter, MI, US, 48103 Mosinee, WI, US, 54455 Delhi, IA, US, 52223 Akron, OH, US, 44306

Company name:
Epiroc Industrial Tools and Attachments

Date of posting:
Feb 25, 2026

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

Join Our Team as a Technical Service Specialist at Epiroc!

Epiroc’s Attachments Division (ATD) is seeking a dedicated and experienced Technical Product Specialist to join our team. This role combines technical expertise, hands‑on troubleshooting, and customer‑focused support to ensure optimal product performance and satisfaction. You will play a critical role in minimizing downtime, reducing costs, and highlighting the value and capabilities of our products while identifying opportunities to promote new sales.

This position requires significant travel (up to 50%), including weekends and overnight stays, to deliver exceptional service and support to customers.

This hybrid position is open to candidates located within the United States. Applicants must be within commuting distance of one of the following facilities—Dexter, Michigan;
Ooltewah, Tennessee;
Delhi, Iowa;
Akron, Ohio;
Mosinee, Wisconsin or Milwaukie, Oregon—as in‑office work is required. This role is not eligible for immigration or work‑visa sponsorship.

Salary Range:
The salary for this position is between $63,000 and $75,000 annually, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards.

• Plan and coordinate service activities to investigate and resolve technical problems, providing troubleshooting, repairs, and replacements to ensure optimal product performance.
• Interpret maintenance manuals, schematics, and engineering drawings to effectively execute repairs, utilizing test equipment and tooling to diagnose faults in attachment systems and hydraulic components.
• Document service activities and maintain detailed reports in CRM systems (e.g., Salesforce), while delivering demonstrations of product performance, operation, and servicing capabilities.
• Offer timely troubleshooting and product support via phone or on‑site visits, addressing customer concerns and providing solutions both remotely and on‑site.
• Collaborate with management and technical teams to resolve issues, improve customer satisfaction, and provide feedback on product design and service improvements.
• Assist with warranty claims, parts needs, and stocking guidelines, while promoting new products and services to address customer needs and identify sales opportunities.
• Maintain strong professional relationships with customers, offering exceptional communication and support throughout all interactions.
• Shall adhere to all safety, health and environmental procedures, policies and practices.
• Assist in determining if service request is, or is not, to be covered by a warranty, non‑warranty, credit, rebill, FOC order, etc., seeking recommendations from the appropriate department when necessary.
• Assist in diagnosing and preparing work orders, job orders, BOM’s, etc. for the purpose of outlining necessary rework of customer‑owned products returned to facility for such purposes.
• Follow all job‑related work instructions and carry them out to completion as outlined.
• Demonstrate the ability to communicate orally and in written form effectively with co‑workers, departments, supervisors, managers and customers / dealers as job dictates.
• Meet or exceed all predetermined departmental metrics as outlined by Technical Service Director or Manager.

• Previous experience in maintaining and repairing heavy machinery, particularly in the demolition/recycling, mining or construction sectors.
• Hands‑on experience with rock…