QuickBooks Online Support Advisor

Overview

We are seeking passionate and driven individuals to deliver a differentiated support experience for our Mid‑Market customers. This exciting opportunity focuses on businesses with over $2.5 million in annual revenue and addresses their unique opportunities and complex needs. The role requires a blend of deep technical product support, financial acumen, and strategic customer service. The ideal candidate will be a tech‑savvy problem‑solver with a strong background in bookkeeping principles, a passion for leading change, strong collaboration with internal teams, and a commitment to delivering a world‑class customer experience.

• Daily demonstration of our Prosperity Principles:
  Advocacy, Ownership, and Expertise.
• Enthusiasm for leading change and effective collaboration with supporting functions.
• Excellent verbal and written communication skills, with the ability to convey technical information in an accessible manner.
• Demonstrated ability to problem‑solve and multitask efficiently in a dynamic environment.
• Comfort with ambiguity and adaptability to changing priorities.
• A collaborative team player who actively contributes to collective goals.

• Experience:
  • 1‑3 years of experience using Quick Books Online, with preferred experience in Quick Books Payments, Quick Books Payroll, Pro Connect, or Quick Books Money, or completion of an Intuit Academy Bookkeeping Certification.
  • Proven experience in a customer support role, preferably within a tech or SaaS environment.
• Credentials:
  • Active Quick Books Online Level 1 Certification required and must be provided before your start date.
• Technical & Financial Acumen:
  • Strong understanding of bookkeeping principles and financial terminology.
  • Demonstrated ability to analyze complex challenges, identify root causes, and communicate effective solutions.
• Hybrid Work Requirement:
  • Minimum requirement of 2 days in the office, 4 hours per day.
  • Dedicated high‑speed internet connection (DSL, cable, or fiber) required for remote work.

• Deliver Expert Support:
  Provide superior technical and consultative support for Mid‑Market Quick Books users. Troubleshoot and resolve complex software‑related issues via phone and chat, applying prosperity principles to customer solutions.
• Be a Customer Champion:
  Act as the voice of the Mid‑Market customer, demonstrating ownership of their success. Partner with teams such as Learning & Development, Sales, and Product Management to relay client feedback and drive improvements through strong advocacy.
• Lead and Innovate:
  Create high‑quality customer interactions that instill confidence. Identify trends and opportunities within the Mid‑Market segment to help pioneer a differentiated service model, leveraging expertise in the field.
• Empower Customers:
  Guide clients through advanced features of Quick Books Online, including invoicing, complex bookkeeping, account set‑up, payroll, and more, fostering prosperity through effective platform use.
• Maintain Expertise:
  Stay current with all updates, new features, and functionalities of the Quick Books Online platform to serve as a trusted advisor and demonstrate continuous commitment to expertise.

Intuit offers a competitive compensation package with a strong pay‑for‑performance rewards approach. The expected base pay range for this position is California $23.00 – $29.50 per hour. This role is eligible for cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs. Pay is based on factors such as job‑related knowledge, skills, experience, and work location. To promote ongoing fair pay, Intuit conducts regular comparisons across ethnicity and gender categories.