Senior Field Specialist

Overview

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at

Job Function: Customer Management

Job Sub Function: Technical Field Service

Job Category: Business Enablement/Support

All Job Posting Locations: Atlanta, Georgia, United States

Job Description: We are searching for the best talent for a Senior Field Specialist in Atlanta, GA.

Candidate must reside in the Atlanta, GA area. Candidate must have the ability to work in home office 25% and in field 75% instruction. Valid US Driver’s license is required.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at

• In this position, you will provide on-site technical product services including installations, upgrades, preventative maintenance, and repairs for customers/sales group.
• Serve as a primary technical resource for internal and external stakeholders.
• Provide frequent status updates and documented service reports to stakeholders.
• Operate efficiently to complete on-site installation, repair, maintenance, and testing activities to factory specifications.
• Ensure all installation, maintenance, and required service work is completed on time.
• Identify problems and recommend resolutions for existing products and procedures.
• Analyze service data to schedule proactive and reactive service activities.
• Work closely with colleagues to support knowledge and skills transfer.
• Operate and maintain a corporate vehicle in accordance with company guidelines.
• Maintain trunk inventory and manage calibrated test equipment and other electronic devices.
• Able to lift or move up to 50 lbs, stand, squat, kneel, reach for extended periods, and use hand tools and electronic test equipment to repair medical lasers and other medical devices.
• Able to adapt to modified or flexible work schedules.
• Assist in the development of equipment maintenance procedures and complete additional duties or projects as assigned.
• Document and report field service activities while promoting and incorporating process improvements.
• Conduct new product evaluations.
• Participate in the creation of technical bulletins and basic operational and service procedures.
• Demonstrate technical proficiency on one or more product line modalities.

Education:

• Associate’s degree or Technical Certification preferred (Electronics, Bio-Medical, Optical, Mechanical) or equivalent military experience.

Required:

• A minimum of 4 years’ technical/field support experience in highly regulated industry
• Computer skills, familiar with Microsoft Office, Tableau, and similar software applications.
• Maintains healthcare vendor credentialing as an employee for J&J Vision.
• Strong customer service skills. Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms.
• Problem-solving skills to diagnose problems with malfunctioning equipment.
• Time-management skills to handle appointments efficiently and stay on schedule.
• Attention to detail, spot issues and complete accurate reports about the repairs.
• Org…