Quality Assurance Representative; Court Reporting

Overview

At Veritext, we focus on the details – so legal teams can focus on the case.

About The Role Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. Quality Assurance Representatives are experienced professionals in legal transcription quality management, contributing to the oversight of the quality management program. Their qualified efforts reviewing legal transcripts and providing assessment feedback ensure that independent contractor work meets quality standards.

• Work collaboratively with colleagues, exhibiting company values.
• Ensure that all communications are handled in a professional, timely, and courteous manner.
• Communicate necessary information punctually, accurately, effectively, and report incidents to management.
• Welcome change and continuously work to enhance job knowledge while bringing value to role.
• Take ownership of your work; follow through until final resolution.
• Provide transcriptionist support post-scheduling through job completion.
• Conduct quality assessments of transcriptionists' work product.
• Prepare and deliver feedback for transcriptionist and reporter review.
• Act as level two knowledge resource for transcriptionists regarding and quality standards and requirements.
• Follow established processes and service-level agreements.
• Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.
• Work within established production levels for various tasks.
• Track and report information as requested.
• Provide special task transcription support as assigned and in accordance with business needs.

• 2+ years transcription experience
• 2+ years’ experience in legal field
• 1+ year transcription QA experience
• 1+ year Scopist experience
• Experience editing AI transcriptions is a plus
• Experience providing written and in-person feedback
• Ability to proofread and edit documents effectively and efficiently.
• Able to manage legal transcript content according to standards.
• Able to manage simultaneous use of software applications.
• Able to provide feedback in an effective and constructive manner.
• Proficient in professional use of MS Office applications.
• Advanced typing speed of 60+ WPM.
• Superior written communication skills.
• Advanced English language skills including grammar, punctuation and spelling.
• Support-service oriented with strong interpersonal skills.
• Dedicated professionalism with the ability to respond promptly and accurately.
• Ability to retain details and process work accordingly.
• Able to work independently in strict alignment with a team.
• Excellent hearing and ability to easily discern details and speakers within audio recordings.

• Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance
• Healthy work-life balance: remote work structure, paid time off, Paid Parental Leave, tuition reimbursement and more
• Employee equity and referral programs: when we succeed, you succeed!
• Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally
• Matched 401(k) to help you save for your future
• Veritext Cares : our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
• Earned wage access: get a portion of the wages you earned prior to payday
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
• Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week – because work should be rewarding and fun!

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry…