Associate Implementation Specialist

** Remote Position - USA
** CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

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** CDK Global**, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities.  Our values:
Stay
** Curious**,
** Own
* * It, Be
** Open**, Create
** Possibilities
* *** Position Summary
** In this role, you’ll be the driving force behind our customer’s implementation experience. The Associate Implementation Specialist is a client facing role that is responsible for facilitating the delivery and execution of technology-based training to customers’ users virtually. These associates will meet with assigned dealership personnel across the U.S, Canada, and the Caribbean to provide end-user consulting and training for our Accounting, Parts, Service, and Sales Solutions.

Working independently or as part of a team; consultants initiate, coordinate, and facilitate training plans while matching customer needs with purchased products. Consultants resolve issues and/or escalate; accordingly, employing CDK Global implementation processes and procedures.

An Associate Implementation Consultant must be able to work in a fast-paced environment, can spend long periods of time on the phone and have a passion for training virtually, problem solving and a keen attention to detail and exceptional customer service skills. Must work well independently and need minimal supervision.
** Responsibilities
* ** Successfully consults and trains customers on CDK Global solutions. Have a complete understanding of the products trained within the assigned workstream (i.e. parts, service, accounting, sales)
* Queries customer to determine what functionality and configuration will satisfy the customer’s business needs, and make appropriate recommendations
* Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy.
* Conducts status meetings with key customer personnel to review and discuss any open issues such as; software incompatibilities related to their internal workflows, functionality gaps, and recap any process changes implemented at the dealership level. An action plan to address open issues should be discussed and finalized with the client during this meeting.
* Ensure client go-live readiness. .
* Takes initiative to keep up to date and proficient on products, processes and industry utilizing available learning resources.
* Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities.
* Adapt delivery to learning styles of participants.
* Applies facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met.
* Performs other related duties as assigned.
* Available to fulfill periodic weekend work requests
** Qualifications
* ** 1-2 years of experience in training and/or consulting
* Prior project management experience
* Associates Degree or equivalent knowledge/experience
** Preferred Qualifications
*** 1-2 years of Dealership and/or Automotive/Truck industry knowledge/experience preferred
** Physical Requirements**
* ** Operate Computer Hardware and Other Office Equipment:
** Constantly
* ** Repetitive Motion:
** Frequently
* ** Position and Move Items:
** Occasionally
* ** Physical Demands:*
* **** up to 50 pounds
* ** Remain in a Stationary Position:
** Frequently
* ** Move About:
**…