Field Service Technician

Posted Tuesday, September 9, 2025 at 10:00 PM | Expires Friday, January 30, 2026 at 10:59 PM

FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere. Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support — and greater peace of mind.

Service

Field Services

California

AField Service Technician provides industry‑best technical support on computer‑based medical instrumentation. This role is responsible for establishing strong relationships with customers, managers, and the national service team. The position is based remotely and covers multiple states.

• Stay up to date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
• Visit customer locations to perform installation, calibration, and equipment repair on company offerings.
• Complete calibration forms onsite and email to customers within 24 hours. Ensure that knowledge of products serviced is held to a high standard and up to date.
• Work closely with sales and service teams and customers to understand their service needs.
• Work closely with the service scheduling team for territory management and streamline monthly schedule whenever possible.
• Maintain customer focus and a sense of urgency related to performance and problem solving, with emphasis on innovation and utilization of technology.
• Effective customer interaction through good interpersonal relationships, asking questions, listening carefully and providing appropriate information. Recognize issues, problems or opportunities and determine the appropriate action required.
• Order and maintain adequate truck stock to replace defective parts in the field when needed.
• Manage appropriate tools and equipment to ensure they are in proper functioning order and meet Company’s quality standards.
• Multi‑task to complete responsibilities in a timely and accurate manner.
• Book travel arrangements, including flights and lodging, according to planned customer visits.
• Attend trade shows, presentations and meetings as required. Submit expense reports in a timely manner.

Extensive travel required.

The actual base pay offered will vary depending on multiple factors including job‑related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range.

Comprehensive benefit package that starts on your 1st day including medical, dental, vision, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off plan, tuition reimbursement assistance eligibility after your first year, and more.

Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.