3rd Shift Interactive Distributive Generation; IDG Operator; Customer Support, Power Distribut

Job Summary

Entry level Interactive Distributive Generation (IDG) Operator is responsible for the operation, monitoring, and assessment of potential issues related to critical and complex microgrid systems. Monitor and analyze incoming data and perform actions based on predefined instruction, perform remote testing, dispatch for load management, fuel/DEF management, data logging, and real‑time response.

• Ability to work a rotating shift which includes 1st shift, 2nd shift, 3rd shift, weekends and holidays in a 24/7/365 environment.
• Must be proficient in working with MS Excel, MS Word, and PDF tools and able to learn new systems and technology quickly.
• High school diploma/GED required;
  Associate Degree or higher preferred.
• Experience working on an operations‑style team with customer interface is an asset.
• Ability to work independently in an intense and dynamic work environment and as a team player.
• Excellent oral and written communication skills, including phone etiquette and customer service skills.
• Superior attention to detail, accuracy of work, and ability to multitask in a fast‑paced environment.
• Ability to quickly analyze data and execute appropriate response according to procedure.
• Accurately log detailed information and retrieve data as required.
• Reliable internet connection and phone service for remote work‑from‑home shifts.
• Quickly develop understanding of our proprietary Power Control Monitoring Platform software used for most job responsibilities.

• Develop comprehensive understanding of applications and stay informed of production changes that could affect functionality and procedure.
• Create, save, and share PDF, MS Word, and MS Excel documents.
• Understand and immediately respond to phone, chat, and email communications and log information accurately.
• Monitor all system alarms, create service tickets, and inform customers of actions.
• Promptly communicate power outages to utility companies on behalf of our customers.
• Monitor all Microgrid fuel and DEF levels, place orders with fuel suppliers proactively, confirm receipt of orders, follow up, and accurately log delivery information for each order.
• Remotely test Microgrids at precise times in the specified manner, accurately communicate test results to customers, and promptly create service tickets for any issues noted.
• Work evenings, nights, weekends, and holidays in a 24/7/365 monitoring environment.
• Create and review monthly summary reports for assigned customers for accuracy and deliver on time.
• Schedule Microgrids for load management operations to start and stop at exact and precise times across all time zones.
• Work with our Service Department to dispatch technicians for emergencies.
• Handle ad hoc requests and take on new procedures as required.
• Assure all tasks and logging actions are complete before ending shift to assure a smooth transition at shift change.
• Longer shifts and changes of normal shift rotation may be required during major storms when “Storm Mode Operations” are declared by the Director of Power Control.

Reading comprehension, active listening, writing, speaking, color vision (to interpret color‑coded graphs), systems analysis, active learning, critical thinking, and time management.

Must be available for all shift work, including weekends and holidays.

Work‑from‑home setting with most tasks accomplished by computer or phone. Preferred candidate would be within travel distance of our Durham location to work from that office as needed.

Power Secure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.

• Medical, dental, vision, and life insurance coverage
• Competitive pay and a matching 401(k) plan
• Vacation, company holidays, and paid time off (PTO—personal and sick days)
• Flexible spending accounts / Health Savings Account
• Wellness incentive programs
• Tuition reimbursement

Power Secure is an equal‑opportunity employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. This position is not open to third‑party recruiters.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.