Payroll Executive

People first, at SD Worx we make this happen. Looking for a career in a fantastic international organisation, join us!

The purpose of your role as Payroll Executive is to provide an effective and efficient Payroll service to SD Worx customers under the governance of SD Worx’s Quality Management System.

Our team is based in Glasgow and ideally we are seeking an individual close to Glasgow; however we are open to individuals who are based across the UK.

• A dynamic environment: flexible working hours and working from home
• 25 days holiday + 8 days public holiday
• Flexible benefits scheme (including ability to buy additional 5 days holiday)
• Pension up to 6% matched
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: opportunities to deepen specialist knowledge or broaden skills within SD Worx

• Effectively plan and manage own workload, servicing and delivering customer payrolls to agreed deadlines
• Participate in team huddles to highlight risks and ensure closure
• Identify opportunities to advise and assist other team members, including coverage when required
• Validate and input all data received to agreed SLAs
• Check input data and make relevant corrections before the live run
• Handle routine, non-routine and complex customer queries regarding payroll and HR issues, liaising with internal and external contacts
• Manage all aspects of Tax Year end processing for customers
• Communicate effectively to customers (internal & external)
• Manage and support the customer in processing of their payrolls to ensure payments/reports to employees are made accurately and on time
• Provide and deliver performance statistics, including root cause to the Team Manager to meet reporting requirements
• Support the Team Manager in creating RCA documentation
• Recognise and promote opportunities for Added Value Services
• Compliance with statutory regulations and provide guidance to customer and colleagues
• Demonstrate good knowledge of legislation and products
• Maintain Standard Operating Processes and update with changes
• Take responsibility for own personal development plan in line with Company objectives and values

• Minimum 2 years payroll experience (experience in a bureau environment beneficial but not essential)
• Attention to detail with the ability to analyse data
• Demonstrable customer service skills via telephone and other forms of communication
• Demonstrable knowledge of PC literacy and software usage, ideally including Word and Excel
• High level knowledge of payroll legislation, including Tax, NI, SSP and SMP
• Time and workload management
• Ability to identify risks, issues and problems proactively and timely
• Critical thinking and problem solving
• Experience with in a customer service environment

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. Applications from qualified talent are welcome regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.