Customer Service Representative

$21.50/hr - $21.50/hr

Payrate: $21.50 - $21.50/hr.

This range is provided by Aditi Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Liaise with other departments to resolve order status, product, production, delivery, and billing inquiries
• Lead and/or support continuous improvement initiatives for the department. Use best practices and knowledge of internal/external business practices to exceed department service levels.
• Responsible for running reports (daily, monthly, quarterly) in BI, Oracle, and other systems.
• This position serves as a liaison with Customer Service, Supply Chain, IT and external vendors.
• Partner with Quality Team throughout the recall process.
• Partner with Corporate Complaints team in accordance with the complaint procedure.
• Serve as a point of escalation and handoff for BPO cross-over tasks.
• Oversee return procedures in accordance with the Gatekeeper process.
• Process extended service agreements.
• Tracks and resolve complex system problems.
• Serve as a mentor and trainer to BPO representatives.
• Meet and/or exceed goals/KPIs of the position.
• Handle any other duties and/or projects, as assigned, for the benefit of the organization
• Adhere to Integra Core Values.
• The ability to act as an essential employee within the Customer Service Department--having the ability to work on company holidays; ability to work from home if the office/company is closed due to weather related or other circumstances.
• This position will require office work.

• Minimum High School completion. Preferred bachelor’s degree or equivalent from a college or university and/or a minimum of five years’ related experience and/or training; or equivalent combination of education and experience.
• 3+ years of experience in customer service, accounting, finance, or information systems. Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes.
• Passion for customers and delivering a world-class service experience.
• Excellent troubleshooting, problem solving and decision-making skills with excellent attention to detail.
• Demonstrated critical thinking and analytical skills.
• Demonstrated ability to embrace change and adaptability.
• Ability to partner with key internal and external stakeholders, establish effective working relationships.
• Proven ability to work both independently and in a fast-paced team environment.
• Ability to follow through and successfully execute tasks while adhering to specified quality standards.
• Ability to accept increasing responsibility and grow as the needs of the organization increase.
• Previous experience in a manufacturing company and/or in the medical device and/or pharma industry preferred.
• Understanding of Order to Cash processes and related systems. (Oracle, MS Office, Salesforce).
• Knowledge of products, services, and business operations a plus.

• Multiple systems (SAP, Salesforce, Oracle, MS Teams, etc.)
• Excellent communication skills

The typical base pay for this role across the U.S. is: $21.50 - $21.50/hr final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter.

• Entry level

• Contract

• Other

• Medical Equipment Manufacturing