Underwriting Support Technician; hybrid

Overview

The Company

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day:
To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte.

Our Mission is to continually meet the needs of our policyholders, agent/customers and employees resulting in sustainable profitable growth in an increasingly competitive marketplace.

We are proud to sell our products through more than 2,200 independent insurance agents around the country as we have been since 1928. These agents provide their clients with valuable insight and resources. And, as the second-largest insurer of Agents’ Errors and Omissions (E&O) business in the United States, we insure many of the agents who work with our policyholders.

Our purpose is to make people feel secure, appreciated, and respected. These Values define the character of our employees. They personify Utica National – describing what it means to “be Utica National” and how we approach doing business. Together, with our agents, we are committed to providing our mutual policyholders with valuable services and products to help them feel secure.

The Underwriting Support Specialist prepares and processes new business, renewal, and quote-related tasks while ensuring accuracy and adherence to workflow standards. They coordinate information across multiple systems, manage high‑volume email queues, perform document handling and quality checks, and serve as a key communication point for underwriters and agents. This role supports efficient underwriting operations by maintaining accurate documentation, resolving exceptions, and meeting service-level requirements.

• Secure, complete, and summarize preparatory underwriting tasks for quotes, new policies and renewal policies in accordance with the corporate workflow.
• Process new and renewal prepping requests within authority.
• Serve as a contact for underwriting and agents on communication related to the new and renewal prepping and PIC tasks.
• Coordinate information using the OnBase, COMPRO and Mainframe systems as it relates to new business applications, policy change requests and E&O incoming documents, completing work accurately and meeting the assigned SLAs.
• Pull Workers' Compensation reports for applicable states and transfer to Onbase.
• Monitor, import and complete all necessary actions on incoming emails from all boxes including:
  Webcld, Webpld, Amendcld, EO.Apps, Underwriting Decisions and PIC.Requests.
• Webcld requires review of applications to determine incoming Lines of Business, complete quality control of new input via inquiry to detect errors and duplicate submissions and underwriter or agent contact depending on submission.
• Pull the Workers Compensation reports for applicable states and transfer to Onbase.
• Compile, complete and submit reports and documents as required.
• Perform Document Separation and Indexing.
• Monitor Onbase Exception Queues.
• Compile, complete and submit reports and documents as required.

• Complete tasks including, but not limited to, Right Fax, Single 2, 3,4,6’s, Certificates, Regulatory Documents, and E&O Scanned.
• Maintain a strong customer service commitment by interacting with Profit Centers, Supervisory Staff, Home Office, co-workers and agents in support of efficient and effective work processes.
• Requires complete awareness and understanding of incoming email cyber security concerns and necessary reporting.
• Assist with special project work as needed.
• Performs other duties as assigned.
• Conforms with all corporate policies and procedures.

Associate's Degree preferred.

2-4 years Insurance background preferred.

$20.40-$24.00

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and…