SIU Investigator; Remote

Overview

Crum & Forster provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. We have a long history and a strong financial position. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States.

The company is recognized as a great place to work, including the  Great Place to Work Award for our employee-first focus and our commitment to diversity, equity and inclusion.

Crum & Forster is part of Fairfax Financial Holdings. For more information, please visit our website:

Job Description

We are seeking an experienced investigator to join our Special Investigations Unit (SIU). SIU is responsible for detecting, investigating and deterring insurance fraud committed against our companies, its policyholders and the insurance industry as a whole.

This position offers a flexible workplace location for the right candidate, including the ability to work largely remotely and/or with a hybrid in-office/remote presence in limited regional offices.

• Provide investigative and anti-fraud advisory services across specialty and standard commercial lines insurance products
• Conduct comprehensive investigations of questionable insurance claims and policies in compliance with legal and industry standards
• Screen and extract source data from claim and policy files
• Collaborate with file handlers in development and execution of investigation plans
• Conduct and/or case manage claims and policy field investigations that include interviews, recorded statements, and scene investigation
• Case manage vended services such as surveillance, activity checks, and medical canvases with a focus on quality, timeliness and cost control
• Conduct desk-based investigations ranging from locating individuals to conducting comprehensive and detailed background investigations, including research and preservation of OSINT records from sources such as proprietary public record databases, in-depth web presence mining of social media and news archives, county/state/federal repositories, ISO Claim Search, NICB, and more
• Preserve physical and digital evidence
• Provide timely communications with file handlers of ongoing investigative activities and case disposition
• Prepare professional investigative reports with detailed findings, supporting documents and recommendations
• Develop and maintain networks with anti-fraud enforcement/regulatory agency personnel, industry counterparts and law enforcement
• Participate in regional anti-fraud industry training and task force meetings
• Ensure knowledge and compliance with all anti-fraud regulatory requirements of assigned territories
• Refer and package cases that warrant mandatory reporting to state anti-fraud agencies
• Participate in anti-fraud training and marketing for company personnel and customers
• Periodic regional travel and ability to work independently

• BS/BA required
• 6+ years’ experience as an SIU investigator with either an insurance carrier and/or government anti-fraud agency, in the investigation of property & casualty claims
• Prior background in insurance claims and/or law enforcement preferred with a proven record of diligent and proactive anti-fraud efforts
• Social media savvy, proficient in searching and preserving digital evidence; particularly using Google, Facebook, X, Instagram, Tik Tok, You Tube, Linked In, and other social/business media platforms
• Advanced analytical skills and artificial intelligence awareness
• Exceptional organizational and report writing skills
• Computer proficient in Microsoft Office applications
• Self-starter, high energy and detail oriented; ability to work with minimal supervision
• Ability to build strong relationships across all levels of the organization
• Credit security clearance, confirmed via a background credit check, is required for this position

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits focused on physical, mental and financial wellbeing
• Career development opportunities including tuition reimbursement, industry-related certifications and training
• A dynamic, ambitious, fun and exciting work environment
• Community involvement through matching donation programs, volunteer opportunities, and employee-driven giving

If you require special accommodations, please let us know. We value inclusivity and diversity and are committed to equal employment opportunity for all. Belonging at C&F is a mindset about inclusion and connection where everyone feels valued, heard, and empowered to thrive and contribute to our communities.

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