Property Claims Analyst

The salary range for this job posting is $69,152.00 - $ annually + bonus + benefits.

Pay Type:

Salary

The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

Encova Insurance is seeking a Property Claims Analyst. This role will have the option to work a home-based schedule, but you must reside in Ohio.

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Encova is only able to employ associates who reside and work within specific U.S. states.

• Connecticut
• Delaware
• Florida
• Georgia
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Missouri
• Nebraska
• New Hampshire
• New Jersey
• North Carolina
• Ohio
• Pennsylvania
• South Carolina
• Tennessee
• Texas
• Virginia
• West Virginia
• Wisconsin

This role will support the effectiveness, consistency, and quality of the property claims organization through administration of the Property Claims Quality Assurance (QA) Program and oversight of the appraisal process. Conduct file reviews and quality scoring for all property claims associates, identify trends and training opportunities, and partner with claims leadership to ensure claims programs, metrics, and reporting align with organizational and regulatory requirements.

Serve as the primary point of contact for all property claims involving the appraisal process, ensuring compliance with appraisal best practices and monitoring outcomes and vendor performance. Additionally, lead the water mitigation program by reviewing estimates, providing information to support negotiation of remediation, and helping to verify that the company pays what is owed.

• Administer and execute the Property Claims Quality Assurance Program, including conducting regular and file reviews for all property claims associates.
• Review, score, and document claim file quality in accordance with established QA standards, policies, procedures, and regulatory requirements.
• Analyze QA results to identify trends, root causes, and systemic issues across the property claims organization.
• Partner with claims managers and leadership to communicate QA findings, recommend corrective actions, and prioritize targeted training and process improvement initiatives.
• Ensure property claims programs, workflows, and documentation practices align with internal reporting needs, regulatory requirements, and management metrics.
• Monitor appraisal claims to ensure handling is consistent with company appraisal best practices, policy provisions, and procedural guidelines. Provide guidance to claims associates and managers regarding findings.
• Track, analyze, and document appraisal outcomes, including frequency, resolution timelines, settlement variances, and overall effectiveness.
• Maintain and report on appraisal-related data to support leadership decision-making, vendor management, and continuous improvement.
• Monitor and evaluate performance of defense counsel, appraisal panel members, and umpires involved in the appraisal process, including adherence to guidelines, timeliness, and outcome quality.
• Collaborate with claims leadership, legal, and vendor management partners to support improvements in appraisal outcomes and dispute resolution strategies.
• Review and evaluate water mitigation estimates to ensure accuracy, proper scope and compliance with industry standards leveraging IICRC certification and best practices.
• Collaborate with other adjusters to accurately assess water mitigation needs and confirm that mitigation work is necessary, reasonable, and completed to standards.
• Identify suspicious findings during water mitigation reviews and promptly refer cases to SIU as appropriate.
• Maintain comprehensive documentation of all reviewed mitigation files, including detailed records of dollar amount reductions, and prepare monthly, quarterly and yearly reports for management.
• Serve as the primary point of contact for all property claims involving the appraisal process.

• Maintain awareness of regulatory, legal, and industry developments impacting property claims quality and dispute resolution practices.
• Participate in claims training initiatives related to quality standards, appraisal handling, and best practices.
• Assist with development, maintenance, and refinement of QA standards, scoring methodologies, and reporting tools.
• Prepare reports and presentations summarizing QA…