High Net Worth Loss Adjuster

Job Description

Our Property Claims Solutions Team are at the heart of our business:
Managing property claims ranging from minor damage to major to catastrophic events. As a High Net Worth Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k. These can vary in complexity so it’s essential that you’ll put yourself in the shoes of the customer, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a resolution.

Client relationships will be key, through management and delivery of SLA's and KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities.

You’ll also be liaising with colleagues within different business areas, such as Casualty, Major & Complex Loss, Contractor Connections and Legal depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required.

You’ll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible recognising the unique circumstances of HNW property claims.

• ACII or CILA qualified, however candidate who are qualified by experience are just as welcome to apply, however we do seek candidates with commitment to achieve their personal qualifications
• Knowledge and understanding of FCA procedures and TCF initiatives
• Extensive knowledge of the insurance market
• Strong technical knowledge within the adjusting arena
• Understanding of Client SLA compliance/productivity/quality requirements
• Experience using scoping tools
• Good negotiation skills and managing sensitive discussions
• To understand what matters to the customer and to put this first
• Exceptional communication and interpersonal skills, with the ability to build trust quickly
• Good IT skills, with a keen eye for detail
• Flexibility in travelling

Full UK driving licence