Sr. Complex Liability Claim Specialist

Zurich North America is seeking an experienced Claims Specialist to join our Complex Liability Claims team.

This role involves managing complex primary high-exposure auto and general liability claims and litigation, including cases involving bodily injury, property damage, personal injury, and advertising injury. The Claims Specialist is responsible for proactively managing claims and litigation in accordance with our best practices while delivering outstanding customer service. This position requires regular communication with customers, brokers, our business units, and senior claims management.

The ideal candidate will have experience managing and resolving high severity injury claims and litigation in multiple jurisdictions, proven skills in time management and caseload management, and must be able to document claim files by accurately capturing and updating claims data/information in compliance with best practices.

At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

The selected candidate can report to any of our Zurich claims offices or work remotely from anywhere in the U.S.

• Bachelors Degree and 8 or more years of experience managing general liability and/or auto claims and litigation including some experience with high severity claims OR
• Juris Doctor and 4 or more years of experience managing general liability and/or auto claims and litigation including some experience with high severity claims OR
• High School Diploma or Equivalent and 10 or more years of experience managing general liability and/or auto claims and litigation including some experience with high severity claims OR
• Zurich Certified Insurance Apprentice, including an Associate Degree with 8 or more years of experience managing general liability and/or auto claims and litigation including some experience with high severity claims AND
• Must obtain and retain required adjuster licenses
• Microsoft Office experience
• Knowledge of insurance regulations, markets, and products

• JD, SCLA, AIC, or CPCU certification
• Experience working in a collaborative team environment and across work groups
• Excellent verbal and written communication skills
• Expertise in resolving severe bodily injury and property damage claims and litigation in multiple jurisdictions
• Strong skills in coverage, claim evaluation, and negotiation
• Proven organizational and time management skills
• Ability to work independently

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location.

The proposed Salary range for this position is $ - $, with short-term incentive bonus eligibility set at 20%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code 1033.

Please note:

Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Illinois Virtual Office, AM - Remote Work (US)

Remote Working:
Hybrid

Schedule:

Full Time

Employment Sponsorship Offered:
No