Short Term Insurance Claims Administrator

Role Overview

As a Short Term Insurance Claims Administrator
, you will provide end-to-end claims support across Commercial, Personal, and Motor Lines
. You’ll play a key role in ensuring efficient claims processing, maintaining high service standards, and supporting brokers in achieving business objectives.

Claims Administration & Management

• Receive and process claims notifications across Commercial, Personal, and Motor portfolios.
• Assess claims validity, estimate values, and apply policy terms and conditions.
• Appoint assessors or loss adjusters and manage claims to resolution.
• Maintain accurate records and ensure compliance with internal and regulatory standards.
• Liaise between clients and insurers to ensure timely communication and resolution.
• Follow up on recoveries and ensure clients are kept informed throughout the process.

Client & Stakeholder Engagement

• Deliver professional, timely communication to clients, account executives, and insurers.
• Build and maintain strong relationships with internal and external stakeholders.
• Support client satisfaction goals through proactive claims handling.

Operational Excellence

• Contribute to reducing claims expenses and improving operational efficiency.
• Meet productivity and performance targets.
• Report suspected fraud or irregularities and maintain meticulous documentation.

Learning & Growth

• Embrace continuous development and share knowledge with the team.
• Align with company values and contribute to a culture of excellence.

• Matric or equivalent.
• Minimum 3 years’ experience in Short Term Insurance Claims (Commercial, Personal, and Motor).
• Strong communication skills (verbal and written).
• Proficient in computer systems and claims platforms.
• Set up for remote work in the event of load shedding or internet failure.