Motor Claims Handler

Job Title: Motor Fleet Claims Handler

Location: Hitchin (Hybrid)

Salary: £30,000

We're working with a growing and well‑respected insurance business in Hitchin that is looking to welcome a Motor Fleet Claims Handler to their friendly and supportive team. This is a hybrid role, offering a great balance of office collaboration and home working. It's ideal for someone with a couple of years experience looking to make a move to a company with a well‑worn path to leadership.

As a Motor Fleet Claims Handler, you'll be the person customers rely on when they need help the most. From the moment a claim is reported through to resolution, you'll manage the process with empathy, professionalism, and efficiency. You'll support fleet clients following motor incidents, ensuring claims are handled smoothly while keeping customers informed and reassured throughout the process.

• Managing motor fleet claims from first notification through to settlement
• Providing clear and supportive communication to customers following incidents
• Investigating claims and gathering relevant information and documentation
• Liaising with insurers, repairers, engineers, and other third parties
• Ensuring claims are handled in line with company procedures and service standards
• Delivering a positive customer experience during what can often be a stressful time

We're looking for someone who combines technical claims knowledge with genuine empathy for customers. You'll ideally have:

• 2+ years' experience handling Motor Fleet Claims
• Strong communication and customer service skills
• The ability to manage multiple claims efficiently
• A calm and supportive approach when dealing with customers following accidents
• Great attention to detail and organisational skills

• Salary of £30,000 DoE
• Hybrid working
• Private Health Insurance incl. dental
• 25 days Annual leave + bank holidays + the ability to buy up to 5 additional days
• Supportive and collaborative team environment
• Progression opportunities throughout the business
• The opportunity to do meaningful work helping customers when they need it most

If you're an experienced Motor Fleet Claims Handler looking for a role where you can make a real difference to customers after an accident, we'd love to hear from you.

We are an equal opportunities employer and we never charge candidates a fee for our services.