Personal Lines Insurance Senior Account Manager

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

PNW Insurance Group is an independent insurance agency built on a simple belief: clients deserve thoughtful advice, proactive service, and a team they can trust.

We are a growth-oriented agency known for strong relationships, high service standards, and a culture grounded in our core values:
Trustworthy, Kind, Innovative, and Reliable.

Our team operates in a collaborative, accountable environment where experienced professionals are empowered to own their work, solve problems, and continually improve how we serve clients.

We are not a call-center environment. We are a relationship-driven advisory team that values professionalism, communication, and follow-through.

We are seeking a licensed and experienced Personal Lines Account Manager who thrives in a fast-paced, high-standards environment and takes pride in delivering exceptional client experiences.

This is a fully remote role working with an established book of business, supporting clients through policy service, coverage guidance, and proactive account management.

The ideal candidate is detail-oriented, highly organized, confident communicating with clients, and comfortable taking ownership of accounts.

• Manage a personal lines book of business with a client-first mindset
• Provide coverage guidance and professional recommendations
• Handle policy changes, endorsements, renewals, and remarkets
• Conduct account reviews and identify coverage gaps
• Support retention efforts through proactive communication
• Collaborate with producers and service team members
• Document activity and maintain accurate file documentation
• Follow established workflows and service standards

• Active Property & Casualty license (required)
• 3+ years personal lines account management experience
• Strong coverage knowledge (home, auto, umbrella, etc.)
• Experience working within an agency management system
• Excellent written and verbal communication skills
• Strong organization and time management
• Ability to prioritize and manage multiple tasks
• High level of accountability and follow-through
• Comfortable working independently in a remote environment

• You take ownership and don’t wait to be told what to do
• You are proactive with clients rather than reactive
• You care about doing things the right way, not the easy way
• You communicate clearly and professionally
• You enjoy being part of a team that holds a high bar

• Supportive leadership that values your expertise
• Clear expectations and structured workflows
• Collaborative team environment
• A culture focused on continuous improvement
• Opportunity to grow with a stable, expanding agency
• Competitive compensation based on experience

This is a remote position.