Remote Bilingual; Spanish Customer Service Account Representative

Overview

Employer Industry: Insurance Services

• Opportunity for career advancement and growth within the organization
• Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred
• Supportive and collaborative work environment focused on team success
• Flexibility to work remotely within designated hours
• Commitment to diversity and inclusion within the workplace
• Comprehensive training provided to improve skills and knowledge

• Answer 50+ inbound calls daily while delivering world-class customer service
• Ensure 100% accuracy in policy servicing, billing, claims support, and endorsements
• Proactively identify retention risks and escalate to sales when appropriate
• Maintain precise records and documentation in CRM and internal systems
• Collaborate with teammates and sales partners to enhance customer experience

• At least ONE YEAR of relevant industry experience (preferably in insurance)
• Ability to work from 8:30 AM to 5 PM ET, Monday to Friday
• High standards for personal accountability and follow-through
• Demonstrated resilience and adaptability in high-pressure situations
• Willingness to obtain required licenses if not already held

• Experience in the insurance industry, particularly with State Farm
• Fully licensed (active Property & Casualty AND Life & Health licenses)
• Strong customer-centric mindset with emotional intelligence
• Proven problem-solving skills and attention to detail
• Ability to contribute positively to team culture and collaboration

#Insurance Services #Customer Service #Remote Work #Career Growth #Diversity And Inclusion

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.