Claims Administrator

About Us:

DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support that helps our companies unlock their full growth potential.

With hundreds of custom specialty insurance programs and partnerships and more than 20,000 agent and broker relationships nationwide, DOXA's rapid growth is reaching new heights.

Our rapid evolution means we can deliver on something most companies just talk about; building a workplace where talented professionals are drawn to the impact they can make. We offer competitive benefits and compensation, but what really differentiates us is our culture empowerment and commitment to innovation in the specialty insurance space.

If you're an ambitious professional looking to evolve your career, we'd love to talk. Ready to join a community of experts redefining the specialty insurance space?

About RLL:

RLL®
-the OG in the resident liability waiver space - is the premier solution in the multifamily industry for managing risks associated with accidental, resident caused damage,, providing protection for property owners for over 15 years. We help property owners minimize risk and maximize profits and net operating income.

RLL's foundation is built on integrity and the highest ethical standards. We play by the rules and focus our efforts on taking care of our clients. We're advocates for them. It's why we're in business. We love what we do and it's evident in our company culture.

Description:

The Claims Administrator serves as the central point of coordination for RLL's property claims process, ensuring efficient, compliant, and timely handling of claims across a nationwide portfolio. This role manages day-to-day claims operations, partners closely with third-party claims adjusters, and acts as the primary liaison between property management teams, compliance, and internal stakeholders.

With approximately 300 open claims at any given time, this position requires exceptional communication skills, strong organizational discipline, and a high level of attention to detail.

Requirements

Claims Coordination & Oversight

• Serve as the primary point of contact for property management teams throughout the claims lifecycle
• Monitor claim progress and ensure timely resolution across all open claims
• Maintain accurate documentation, notes, and claim records

Third-Party Adjuster Management

• Work closely with third-party claims adjusters to ensure proper investigation, coverage determination, and resolution
• Facilitate communication between adjusters, RLL leadership, compliance, and property managers
• Escalate issues as needed and proactively resolve bottlenecks

Compliance & Process Management

• Ensure claims handling aligns with regulatory requirements across all 50 states
• Support audits, reporting, and internal controls related to claims administration
• Identify process improvements to enhance efficiency, accuracy, and service quality

Stakeholder Communication

• Act as a trusted facilitator between property managers filing claims and the broader claims ecosystem
• Provide clear, timely updates and guidance to internal and external partners
• Maintain a customer-service mindset while enforcing policy and compliance standards

Qualifications

Required

• Active Property & Casualty (P&C) license (must be eligible to work across all 50 states)
• Prior experience in property claims administration, claims coordination, or insurance operations
• Strong communication skills with the ability to manage multiple stakeholders
• High attention to detail and ability to manage a large claim volume

Preferred

• Claims adjuster experience (staff or independent)
• Experience working with third-party administrators (TPAs) or external adjusting firms
• Familiarity with multi-state claims compliance and regulatory considerations
• Local to Salt Lake City, Utah area, with a hybrid remote/in-person schedule

Skills & Competencies

• Exceptional organizational and follow-through skills
• Professional judgment and decision-making ability
• Strong written and verbal communication
• Ability to balance efficiency with accuracy and compliance
• Collaborative, service-oriented mindset

Benefits & Work Environment

DOXA Insurance offers a dynamic work environment, Full Benefits + 401k; RLL offers the opportunity to represent a proven, high-demand solution backed by an A+ AM Best Rated Carrier, and a fun, collaborative, supportive team environment with the possibility for fully remote work.