Commercial Insurance Senior Account Manager - Transportation; Remote Option

Commercial Insurance Senior Account Manager - Transportation (Remote Option)

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Title: Senior Account Manager - Commercial Lines
Fully Remote: applicants in Eastern, Central & Mountain Time Zones
Supporting: Elgin, IL |
Book Focus: Transportation (Middle Market)
Requirement: Active property & casualty license and ability to work Central Time Zone office hours.

Remote Work Policy: Individuals residing within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity. Dedicated, distraction‑free work spaces are required. Remote work does not substitute for personal responsibilities. For branch locations, visit

About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate daily administrative and customer‑service activities, resolving complex issues and ensuring no errors or omissions. Serve as a subject‑matter expert for the account management team.

• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data admirable accuracy.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership in champion ঐ IOشن Values.

• 7+ years of account management experience, or 10+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Required active property & casualty licensing; professional designation (CIS, TRIP or equivalent) preferred
• Strong analytical, problem‑solving, and decision‑making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)
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What We Offer
• Competitive salary and bonus potential
• Company‑paid health insurance
• Paid holidays, vacations, and sick time
• 401(k) with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
bodem Supportive teammates and a rewarding work environment
Application Process
• 30‑Minute Phone Screen, Online Assessments, and Interview(s)

The expected pay range for this position is $75,000.00 – $ annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.