Automotive Technician, Service Advisor, Parts Specialist- Mechanical Claims Adjuster

Overview

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. If you're ready to be part of a dynamic team that values integrity and excellence, apply today and help us redefine the claims experience!

Join Our Team at Protective!

Mechanical Claims Adjuster - You will play a crucial role in protecting the interests of the administration company by following the guidelines of Protective Administrators while providing knowledge to the customers and dealers.

Starting range of pay: $22.00 - $24.50 hourly, non-exempt. Overtime available. Exceptional benefits.

• 9am–5:30pm CST, Monday–Friday
• 9am–6pm CST, Monday–Friday

Hybrid

Work Schedule:

Based on performance and expectations. Subject to change based on business needs.

First 2 weeks:
Must report to the Farmers Branch, TX office. Following initial period, a staggered increase of work-from-home days up to a maximum of 3 days WFH (6 months).

The Mechanical Claims Adjuster will provide support to our claims department by handling a large volume of claims calls, opening new claims thoroughly and accurately, collecting and reviewing all claim documents, verifying all requirements have been met, and providing claim status updates. The role includes exceptional customer service, carrying out key administrative duties, and performing other related functions as assigned by management.

This job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities. Duties may change, or new ones may be assigned at any time with or without notice.

• Customer Service & Claims Adjudication: uphold Core Values of Serving People, Building Trust, Improving Continuously, and Embracing Innovation & Change.
• Answer incoming claims calls, identify key information about the customer’s contract, and answer questions related to coverage.
• Communicate follow-up information as needed and communicate new claims web instructions.
• Ability to manage escalated cases and handle disputes or complaints effectively.
• Review incoming claims assigned to you and/or your responsible queues; request additional information as needed (e.g., pictures, inspections) prior to authorizing claims.
• Ensure 100% of all authorized claims are approved by the appropriate parties prior to authorization.
• Adjudicate claims in accordance with applicable terms and state requirements; provide authorization of no more than 30 minutes of receipt if no additional information is required.
• Ensure all claim handling and communication meet desired metrics; maintain professional and technical knowledge.
• Work independently and proactively; assist the Mechanical Claims Lead and Supervisor with projects.

• Support other teams.
• Cross-train to gain basic knowledge of other departments.
• Share ideas to improve organizational productivity.

• Reliable and punctual; maintains a positive attitude under stress.
• Plan, organize, prioritize, and complete projects in a timely manner.
• Detail-oriented, accurate, and highly organized; pride in work.
• Active listener; adaptable to various personalities; receptive to coaching and development.
• Interact effectively with associates, management, and internal and external customers.
• Superior written and verbal communication skills; ability to solve customer problems creatively.
• Maintain confidentiality of sensitive information; use judgment and tact in applying policies.
• Operate computer hardware and software, including Microsoft Office Suite and specialized software.
• Ability to type at least 40 wpm plus strong 10-key; strong mathematical aptitude; operate calculator and office equipment.
• Proven ability to multi-task and handle interruptions; ability to work flexible hours.

• ASE Certification, or Automotive Service Excellence.
• Experience in automotive mechanical claims, service writing, or repair facility…