Commercial Lines Account Manager; hybrid​/remote

Commercial Lines Account Manager (hybrid/remote) – NFP, an Aon company

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NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance and has earned the 5‑Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK
180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach. Learn more at

This is a service position managing your own book of business. The primary function is to provide quality service to clients and cross‑sell/account‑round within the existing book of business. The Account Manager (AM) is the day‑to‑day liaison between the insurance company and designated middle‑market accounts. The AM manages relationships with clients in collaboration with Producers and/or Account Executives, where applicable. The role covers a generalist book including surplus lines and coastal placements and requires experience with coastal placements and the Florida (FL) market.

Daily responsibilities include contract analysis, coverage and exposure analysis, endorsement activity, routine coverage and billing questions, problem‑solving, renewal control, preparation of quotes/proposals, binding coverage, and claim reporting and follow‑up. The AM assists Producer(s) with the above functions as needed.

The AM should have P&C experience and an active license, and preferably knowledge of commercial insurance lines such as commercial auto, property, general liability, umbrella, inland marine, workers compensation, and flood. Coordination with Producers on strategic account issues and potential problems may also be required.

This is a full‑time position, ideally working hybrid from our Summersville, WV or Palm Beach Gardens, FL office. We will consider a remote option for well‑experienced Commercial Lines candidates with coastal placements.

• Provide the most prompt, accurate, and courteous service that customers have ever received, anywhere.
• Increase revenue by rounding out commercial lines accounts.
• Develop relationships that lead to new business sales.

• Build and maintain constructive, effective relationships with clients by meeting and exceeding expectations.
• Provide consistent, accurate, timely, and pertinent communication to clients.
• Resolve or assist with any service issues/questions.
• Assist clients in making coverage changes, turning each contact into a marketing opportunity.
• Inform and educate clients about coverage, exclusions, and exposures and document electronic files accordingly.
• Respond to clients’ needs by providing binders, certificates, policies, auto , evidences of insurance, and other related items accurately and on time.
• Monitor and review client satisfaction.
• Electronically document all communication with clients.
• Review policies.
• Market, negotiate, prepare and analyze alternative renewal options as appropriate.
• Develop written, graphic, and electronic renewal materials as appropriate.
• Follow established agency procedures for effective utilization of the agency management system.
• Take advantage of personal and professional development opportunities such as continuing education, professional designations, and in‑house training.
• Adhere to all state laws and regulations regarding insurance agents (licensing, continuing education, etc.).
• Assist with or complete other tasks as directed by agency management.

• Property and casualty insurance license upon hire is required.
• At least 2 years of experience in commercial or personal lines insurance, with an understanding of underwriting, coverage and rate analysis.
• In‑depth knowledge of insurance coverages and an ability to communicate this knowledge clearly to clients and underwriters.
• Must understand coastal placements and marketplace trends and best practices to meet clients’ needs.
• Strong written and verbal communication skills.
• Ability to prioritize and…