Claims Advisor – Workers Compensation

Newcastle Hybrid after training

Join Suncorp Group in Newcastle and play a vital role supporting injured workers to recover and return to work.

We are currently seeking experienced Workers Compensation Claims Advisors to join our Personal Injury team. This role is ideal for someone who has handson experience managing Workers Compensation claims and is confident navigating legislation medical evidence and stakeholder relationships.

• Managing a portfolio of Workers Compensation personal injury claims endtoend
• Making timely evidence based decisions in line with legislation policy and best practice
• Reviewing and interpreting medical rehabilitation and financial information
• Applying cost effective and sustainable claims strategies while prioritising injured worker outcomes
• Collaborating with employers treating practitioners rehabilitation providers and internal stakeholders
• Delivering empathetic professional service to injured workers and key stakeholders in a high volume environment

• Demonstrated experience in Workers Compensation claims management (e.g. Claims Advisor Case Manager Claims Officer Injury Management Advisor)

• Experience with in an insurer scheme agent or third party administrator
• Knowledge of Workers Compensation legislation and claims frameworks
• Backgrounds in insurance claims injury management rehabilitation psychology or allied health

• Strong communication and stakeholder management skills
• Ability to manage complex information and competing priorities
• Resilience sound judgement and a solutionsfocused mindset
• A collaborative approach and commitment to customer outcomes

When you join Suncorp youre not just taking a job youre building a career with one of Australias most trusted employers. Were committed to your wellbeing growth and success.

• Competitive Salary Performance Incentives
• Generous Leave Benefits
  :
  Annual leave flexible leave personal leave loyalty leave and parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid Working
  :
  Enjoy flexibility with a mix of office and work-from-home days
• Work-Life Balance
  :
  Prioritise your wellbeing with supportive policies and a culture that values balance
• Staff Discounts
  :
  Access exclusive offers from over 400 top retailers plus discounts on Suncorp brands including AAMI Shannons and Apia
• Reward & Recognition
  :
  Celebrate your achievements through our reward programs
• Career Development
  :
  Ongoing training coaching and clear pathways to grow your career
• Community Engagement
  :
  Take part in charitable initiatives such as Spirit to Cure

Were hiring now. If this speaks to you apply today.

At Suncorp we are committed to building futures and protecting what matters. We value the unique experiences insights and diverse workforce that benefits our people our business and our customers. Wed love to see your application and speak with you even if you do not match the above mentioned.

Advertised: 30 Jan 2026 AUS Eastern Daylight Time
Applications close: 08 Feb 2026 AUS Eastern Daylight Time

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