Senior Claims Resolution Specialist - Complex Casualty

Overview

Lead With Expertise. Deliver Impact That Matters. Grow With a Company That Invests in You. At Liberty Mutual
, we support people in their toughest moments and invest in our employees. Our Complex Casualty Claims Team is expanding, and we’re seeking a Senior Claims Resolution Specialist who brings deep technical expertise, sharp critical thinking, and a passion for doing what’s right. If you’re energized by the challenge of managing high‑exposure, complex, and catastrophic injury claims, and you want to work in an environment where professionalism, integrity, and empathy guide everything we do, this is the role for you.

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What Makes This Role Special

You Own the Complex Work

• You’ll be the point person on severe and catastrophic auto and homeowner’s casualty claims, navigating litigation, partnering with counsel, and driving strategy.

Your Expertise Is Valued

• Your judgment plays a key role in shaping outcomes. You’ll influence decisions on some of our most significant claims, backed by leaders who respect your experience.

Flexibility Meets Purpose

• This role is remote or hybrid depending on location, with only a modest two days a month expectation if you live near a hub.

You’ll Keep Growing

• From advanced technical training to mentorship opportunities, we’re dedicated to helping you expand your impact.

Competitive Bonus Opportunity

• External candidates with an active FL or TX All‑Lines Adjuster License (CEs current) may qualify for a $2,500 sign‑on bonus
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• Manage the investigation, evaluation, and resolution of complex auto and homeowner’s casualty claims.
• Assess coverage, liability, and damages; recommend settlement strategies and escalate appropriately for authority review.
• Identify potential suspicious claims and refer to SIU and identify opportunities for third party subrogation.
• Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.
• Prepare detailed litigation and trial reports for local management and Home Office.
• Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
• Respond to various written and telephone inquiries including status reports.
• Maintain accurate reserves, recommending increases on cases in excess of authority.
• Safeguard financial and confidential information across all claim files.
• Oversee billing practices of outside and in‑house counsel to ensure compliance and cost efficiency.
• May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies.
• Participate in special projects at the direction of leadership.

Ideal Experience Includes:

• 5+ years managing complex and litigated casualty claims
• Deep expertise handling severe to catastrophic injuries and fatalities
• Strong analytical thinking, negotiation skills, and sound judgment
• Ability to thrive in a fast‑paced, high‑stakes environment
• Professionalism, empathy, and exceptional communication skills

This posting covers multiple countrywide opportunities. If you live within 50 miles of one of our hub locations, the role is hybrid (2 days in office). Otherwise, it may be fully remote.

Hub Locations: Chandler, AZ;
Clifton Park, NY;
Columbus, OH;
Indianapolis, IN;
Lake Mary, FL;
Liberty Lake, WA;
Marlton, NJ;
Plano, TX;
Suwanee, GA;
Warrenville, IL;
Westborough, MA

Travel: 10% for mediations, arbitrations, trials, or in‑person events.

Your growth begins on day one.
Active engagement and reliable attendance during training are mandatory and crucial to your success in this high‑impact role.

• Must have an expert knowledge of coverage, liability, and complex claims handling procedures.
• Must be able to effectively handle claims at the highest technical and complexity level.
• Must be knowledgeable of state and federal laws in the adjuster’s jurisdiction.
• A full working knowledge of claims operations and procedures is required.
• Excellent written and oral communications skills required as well as strong interpersonal,…